Linda Skavronskis

During my previous roles I have used my communication skills with customers and guests to ensure that they have the best experience I am always ready to answer any questions or recommend any solutions which may fix an issue they are experiencing There have been times where customers may not be 100% satisfied with the provided service, however, I handle confrontation calmly and I am able to defuse the situation at hand, with patience and listening to the issue Additionally, I favour strong communication amongst colleagues, not only does it ensure a smoothly operated system, but it also helps to understand each other and how to work as a solid team In fast-paced environments, people do become stressed, and I have learnt that it is important to listen to their annoyances and help find a way to overcome them

I tend to take on the 'leader' role in group projects quite often, my communication skills and decisiveness enable me to prioritise goals and make sure every member is heard In my past job, I was given the role of training new employees, this taught me the significance of responsibility and that as a leader I did not stand above my new coworkers, but rather with them