Linda Simpson
Livingston,West Lothian
Summary
Dynamic professional with extensive experience in marketing and management, consistently achieving both short-term and long-term objectives. Proven ability to cultivate and leverage customer relationships, driving business growth. Proficient in performance analysis and Microsoft Office Suite, with a strong emphasis on detail-oriented record-keeping and documentation.
Overview
28
28
years of professional experience
Work history
Retail Manager
Krispy Kreme
Frimley, Camberley
11.2014 - 12.2024
- To lead the team to deliver exceptional customer service, to set high standards and coach the team to consistently meet and exceed company expectations
- Acting as a mentor and role model to drive company initiatives to achieve company goals
- To effectively plan and motivate the team to deliver results through empowerment, effective scheduling and cost management
- Customer Experience
- Food Safety and Health & Safety
- Sales & Budgetary Planning
- Profit & Loss accounting: Maintenance of accounts such as Food, Labour, Maintenance & Repair, Office, Operation supplies
- Achieving KPI's determined by annual business plan
- Ordering of Stock and Equipment
- Planned Maintenance of Equipment
- Retention of Staff
- Training & Developing Staff
- Discipline & Security
- Cash Handling & Banking
- Inventory Controls
- Staff Schedules
- Implementing National Promotions
- Developing and implementing Action Plans
- Maintaining Brand Standards
- Holding and taking part in daily/weekly Communication sessions to discuss Results, Goals, Strengths, Weaknesses and analysis of Action Plans
- Administration- HR policies, Discipline, File maintenance and all other associated duties
Shift Manager/Store Administrator
McDonalds Restaurants Ltd
Designer Outlet (Livingston), Almondvale Avenue (Livingston)
12.2003 - 10.2014
- Working with the Business Manager to achieve Company, Store and Personal Goals
- Targets include maximizing profit margin with careful control of accounts whilst maintaining the high standards expected by customers of one the most recognized brands in the world
- Shift Management (Floor Control): Co-ordinating people, product and equipment to achieve a smooth and consistent profitable business operation and 100% customer satisfaction
- Customer Care
- Quality Control
- Food Safety and Health & Safety (auditing these areas also)
- Sales & Budgetary Planning
- Profit & Loss accounting: Maintenance of accounts such as Food, Labour, Paper, Maintenance & Repair, Office, Operation supplies and Outside Services
- Ordering of Stock and Equipment
- Planned Maintenance of Equipment
- Retention of Staff
- Training & Developing Staff
- Discipline & Security (ensuring company policies are followed)
- Cash Handling & Banking
- Inventory Controls and Yield Management
- Implementing National Promotions
- Developing and implementing Action Plans and following up on completion
- Holding and taking part in weekly Communication Meetings to discuss Results, Goals, Strengths, Weaknesses and analysis of Action Plans
- Administrator- HR policies, Discipline, File maintenance and all other associated duties
Sales Advisor
Outdoor Scene
02.2000 - 11.2001
- This role was primarily customer face to face based, delivering outstanding customer service, sales building, merchandising and general shop floor duties, but due to on the floor performance and sales target achievements my role was changed to Senior Sales Advisor with an increased responsibility both with dealing with our customers and on business controls within the store
- Customer Care
- Health & Safety
- Merchandising of stock
- Inventory Controls
- Cash Handling & Banking
- Key Holder
- Opening and Closing the Store
Floor Manager
McDonalds Restaurants Ltd
11.1996 - 10.1998
- Started as a part time employee whilst still at school, starting as a crew member and rising to the position of Crew Trainer within 6 months and then to Floor Manager by December 97
- Due to my commitment to training people I was offered the opportunity to help open several new stores
- Some of my responsibilities within the restaurant were as follows:
- Customer Care
- Food Safety and Health & Safety
- Implementation of Action Plans
- Inventory Controls
- Cash Handling & Banking
- Quality Control
- People Practices
- Opening and Closing the Restaurant
- Training and Developing Staff
Skills
- Customer service excellence
- KPI achievement
- Health and safety compliance
- Staff training and development
- Performance analysis
- Microsoft office suite proficiency
- Attention to Detail
- Maintaining office records
- Reporting and documentation
- Written and verbal communication
- Records management
Timeline
Retail Manager
Krispy Kreme
11.2014 - 12.2024
Shift Manager/Store Administrator
McDonalds Restaurants Ltd
12.2003 - 10.2014
Sales Advisor
Outdoor Scene
02.2000 - 11.2001
Floor Manager
McDonalds Restaurants Ltd
11.1996 - 10.1998