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Work History
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Skills
Software
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Linda Oraegbunam

Data Scientist
Leeds

Summary

Meticulous Data Scientist accomplished in compiling, transforming, and analyzing complex information through software. Expert in machine learning and large dataset management. Demonstrated success in identifying relationships and building solutions to business problems. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Data Science Professional

Compare the Market
09.2023 - 12.2023
  • Developed natural language processing (NLP) model that accurately classifies sentiment with 95% accuracy
  • Utilized Bert-based models for clustering to segment reviews, which led to more targeted data-driven business approach and 16% improvement in overall positive ratings
  • Researched and utilized Transformers models to develop end-to-end NLP model that efficiently generates responses to text from unstructured data sources, reducing manual efforts by over 50%
  • Developed predictive model that accurately forecasts customer churn with 91% accuracy using machine learning
  • Implemented AI-driven text generation system that autonomously performs complex tasks with minimal human intervention
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Developed AI-powered chatbots that improved customer service response time by 30%
  • Created automated data pipeline that reduced data processing time by 34%, allowing for faster analysis and decision-making
  • Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in15% improvement in data accuracy.

Research Analyst

Cybernergic Limited
07.2020 - 08.2023
  • Analyzed and synthesized large datasets to uncover key correlations and insights, resulting in 15% increase in ROI
  • Developed comprehensive report on current trends in global economy, which was presented to executive team and resulted in 4% increase in profits
  • Conducted in-depth interviews with clients to gain insights into their needs and preferences, resulting in new service that increased sales by 8.4%
  • Developed surveys and questionnaires to collect quantitative data from clients, resulting in 48% improvement in customer satisfaction
  • Developed comprehensive training programme for team members on data entry best practices, leading to 30% decrease in errors and improved overall accuracy of reports
  • Leveraged advanced presentation skills to deliver insightful market research findings to clients, leading to 20% increase in client retention rate
  • Created dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management.
  • Prepared detailed reports summarizing research findings and recommendations for further action.

Customer Analyst

Ringo Telecommunications Limited
09.2013 - 06.2020
  • Created and maintained database of customer records for targeted feedback campaigns that improved customer relations and increased customer satisfaction by 25%
  • Analyzed customer data using SQL queries to identify churn risk factors, leading to 15% reduction in customer churn rate
  • Analyzed customer data to identify trends and key drivers of customer satisfaction, resulting in 36% increase in customer retention
  • Computed sales team performance metrics and identified areas for improvement, resulting in 15% increase in overall sales revenue
  • Developed and executed data-driven sales strategies to drive customer retention rates, resulting in 10% increase in repeat purchases over course of one year
  • Developed and implemented customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
  • Used data modelling practices to analyze findings and develop suggestions for operational improvements.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.

Performance Analyst

Diamond Bank
10.2011 - 08.2012
  • Mastered SQL queries to extract complex data sets and generate interactive dashboards, empowering departmental decision-making
  • Collaborated with cross-functional teams to develop comprehensive performance improvement plan, effectively presented findings to senior management, and secured necessary resources for implementation
  • Leveraged industry benchmark data to identify areas for efficiency improvements within customer service department, leading to 5% reduction in resolution times
  • Proposed new customer segmentation strategy based on behavioral data, leading to 10% increase in targeted marketing campaign ROI.
  • Generated standard and custom reports to provide insights into business performance.

Education

Master of Science - Applied Artificial Intelligence and Data Analytics

University of Bradford
United Kingdom
09.2022 - 12.2023

Bachelor of Science - Biochemistry

University of Calabar
Calabar
01.2006 - 01.2011

Skills

    Data Verification

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Software

SQL

Power BI

Tableau

Python Programming

Work Availability

monday
tuesday
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friday
saturday
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Data Science Professional

Compare the Market
09.2023 - 12.2023

Master of Science - Applied Artificial Intelligence and Data Analytics

University of Bradford
09.2022 - 12.2023

Research Analyst

Cybernergic Limited
07.2020 - 08.2023

Customer Analyst

Ringo Telecommunications Limited
09.2013 - 06.2020

Performance Analyst

Diamond Bank
10.2011 - 08.2012

Bachelor of Science - Biochemistry

University of Calabar
01.2006 - 01.2011

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Linda OraegbunamData Scientist