Linda Mote

I provided advice to Cancer patients and carers on their rights at work and protection from disability discrimination as well as the right to ask employer to consider reasonable adjustments to support if needed.

Advised on other aspects of employment law such as disciplinary and grievance procedures and statutory redundancy process.

I have been working in this current role since June 2020.

From June 2015- June 2020 I was a Financial Guide at Macmillan Cancer Support.

This role involves providing guidance to Cancer patients on all aspects of personal finances including Mortgages, Insurance claims such as critical illness cover, income protection and terminal illness benefit. Supporting with Estate Planning such as will writing, powers of attorney and administrating of an estate. Signposting to appropriate services is patient has concerns about debts. We also offered an advocacy service to patients if needed.

• Garnered positive feedback from readers through thoughtful and well-researched opinion pieces.
• Translated complex information into readable material, facilitating reader understanding.

• Translated complex information into readable material, facilitating reader understanding.
• Adhered to style guidelines strictly during the writing process-ensured consistency throughout all work produced.
• Produced high-quality and consistent work with minimal mistakes to reduce editing time.
• Responded and incorporated feedback and constructive criticism to improve written content.
• Proofread documents for proper grammar, spelling and capitalisation.
• Interviewed subject matter experts to help improve content accuracy.

• Managed client portfolio by implementing effective debt management plans.
• Developed customised financial strategies for successful debt reduction.
• Negotiated with creditors on behalf of clients to secure favourable terms.
• Advised clients on budgeting, providing them with practical techniques for managing finances.
• Assisted in the resolution of client's financial difficulties, achieving peace of mind for them.
• Conducted detailed assessments of client's financial circumstances, devising tailored repayment strategies.
• Provided empathetic and confidential support to clients facing financial distress.
• Worked closely with other professionals to ensure a comprehensive approach to debt management.
• Enhanced client understanding of their credit situation through clear, non-judgemental advice.
• Demonstrated high level of negotiating skills whilst dealing with lenders and creditors.
• Gave guidance on insolvency solutions when necessary, helping clients avoid bankruptcy proceedings.
• Continually monitored and reviewed individual debt management plans, ensuring their effectiveness over time.
• Liaised regularly with creditors to manage payment schedules effectively.
• Built strong relationships with clients based on trust and professionalism during their hardship period.
• Tracked progress against debt repayment goals consistently, keeping clients informed about their situation.

• Increased client satisfaction by providing clear, concise mortgage advice.
• Conducted in-depth financial analyses for optimal loan solutions.
• Offered comprehensive support to clients with complex mortgage queries.
• Simplified complex financial terms for better client understanding.
• Streamlined application process to improve client experience.
• Maintained up-to-date knowledge of industry trends for superior service delivery.
• Assessed risk factors carefully to ensure responsible lending practices.
• Ensured compliance with regulatory standards throughout all procedures.
• Managed high-volume case loads efficiently whilst maintaining attention to detail.
• Educated clients on various mortgage products to aid informed decision-making.
• Adhered to all compliance guidelines for retail mortgage lending.
• Provided additional advice and guidance on buildings cover and life insurance.
• Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.