Linda Ehigie
Hamilton,North Lanarkshire
Summary
Skilled customer service with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering sevenyears in coperate environments.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
financial customer advisor
Arrow global
Glasgow, Glasgow City
2023.01 - Current
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Performed cashier duties, including balancing and end-of-day banking.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
Customer Service Assistant
Blue Arrow
Aberdeen, Aberdeen City
2022.01 - 2022.12
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
Customer Service Representative
Esse Essentialz
Abuja, FCT
2020.01 - 2021.10
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Master of Science - accounting
Robert Gordon University
Aberdeen 2021.10 - 2023.01
Bachelor of Science - accounting and finance
Madonna university
anambra nigeria 2011.09 - 2015.08
Nigeria institute of management
nigeriaACCA IN VIEW
Skills
- Complaint management
- Customer experience
- Customer support
- Microsoft Office Suite
- Transaction processing
- Record maintenance
- Data entry
- Office 365 usage
- Customer service
- Sales calls
- Data verification procedures
- CRM Systems proficiency
- Integrative negotiation
Timeline
financial customer advisor
Arrow global
2023.01 - Current
Customer Service Assistant
Blue Arrow
2022.01 - 2022.12
Master of Science - accounting
Robert Gordon University
2021.10 - 2023.01
Customer Service Representative
Esse Essentialz
2020.01 - 2021.10
Bachelor of Science - accounting and finance
Madonna university
2011.09 - 2015.08
Nigeria institute of management
ACCA IN VIEW