Summary
Overview
Work history
Education
Skills
Timeline
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Linda Ehigie

Hamilton,North Lanarkshire

Summary

Skilled customer service with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering sevenyears in coperate environments.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

financial customer advisor

Arrow global
Glasgow, Glasgow City
01.2023 - Current
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Identified and effectively resolved customer issues, consistently meeting call time targets.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.

Customer Service Assistant

Blue Arrow
Aberdeen, Aberdeen City
01.2022 - 12.2022
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Customer Service Representative

Esse Essentialz
Abuja, FCT
01.2020 - 10.2021
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Education

Master of Science - accounting

Robert Gordon University
Aberdeen
10.2021 - 01.2023

Bachelor of Science - accounting and finance

Madonna university
anambra nigeria
09.2011 - 08.2015

Nigeria institute of management
nigeria

ACCA IN VIEW

Skills

  • Complaint management
  • Customer experience
  • Customer support
  • Microsoft Office Suite
  • Transaction processing
  • Record maintenance
  • Data entry
  • Office 365 usage
  • Customer service
  • Sales calls
  • Data verification procedures
  • CRM Systems proficiency
  • Integrative negotiation

Timeline

financial customer advisor

Arrow global
01.2023 - Current

Customer Service Assistant

Blue Arrow
01.2022 - 12.2022

Master of Science - accounting

Robert Gordon University
10.2021 - 01.2023

Customer Service Representative

Esse Essentialz
01.2020 - 10.2021

Bachelor of Science - accounting and finance

Madonna university
09.2011 - 08.2015

Nigeria institute of management

ACCA IN VIEW

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Linda Ehigie