LINDA EDEH
Colling Wood Gardens , Brooklands , Milton Keynes ,United Kingdom
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
SUPPORT WORKER
LEONARD CHESHIRE DISABILITY
04.2022 - 12.2023
- Assisting residents with personal care such as bathing, grooming and getting dressed
- Preparing the residents for the day's activity
- Handling household tasks like grocery shopping and laundry
- Preparing and serving meals at the appropriate time
- Administering oral and topical medication under the supervision of medical personnel
- Providing mental and emotional support
- Making recommendations to family members and healthcare personnel on the plan of care
- Collaborating with other health care and social care professionals to provide the best possible care
BUISNESS ANALYST INTERN
HIGH IMPACT CONSULTING
01.2022 - 03.2022
- Gathering , validating and documenting various system information and requirements
- In-depths evaluation and verification of the system
- Act as intermediary between end users and software developers
- Participate in the life cycle Of system development
- Worked one-on-one with clients to improve Type specifications.
CUSTOMER SERVICE REPRESENTATIVE
SHOP YANGA
06.2017 - 12.2021
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
CLIENT SUPPORT
GERMANKLEEN PROFESSIONALS
12.2016 - 05.2017
- Coordinated multiple projects effectively, delivering initiatives to cost, quality and timeframe targets
- Confidently answered customer queries by phone and email to delivering comprehensive customer service
- Prepared and managed customer's accounts based on organization's needs and assessments
- Remained calm and effective under pressure, responding to and resolving incidents quickly and appropriately
- Prioritized department resources effectively to best meet demand whilst remaining cost-efficient.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
SALES EXECUTIVE
THE GERMAN TECHNOLOGY NIG LTD
11.2014 - 05.2016
- Contact current and potential clients to promote, upsell and cross-sell products and services
- Retain clients and obtain referrals by promptly resolving customer complaints, adding value and elevating service quality
- Attended trade shows to partake in product development training
- Planned, organized and managed crews and subcontractors, demonstrating outstanding communication and supervision of work and purchase orders
- Generated over N10, 000,000 in new business by successfully closing large sales in line with company targets
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality
- Attended trade shows to partake in product development training
- Planned, organized and managed crews and subcontractors, demonstrating outstanding communication and supervision of work and purchase orders
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
HOTEL GENERAL MANAGER
PALKCORN HILLS AND HOTELS NIG LTD
03.2013 - 10.2014
- Managed a three star, 20 rooms hotel with a turnover of N100,000,000 monthly, providing a year-on-year increase off about of 30%
- Handled day-to-day management of staff and all operations, while maintaining outstanding levels of customer service
- Held regular briefings and communication meetings with team members, motivating staff to achieve exceptional results for customers
- Planned, directed and coordinated daily service delivery across all operational departments, meeting and exceeding guest expectations
- Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction
- Ensured general health and safety protocol, including food safety procedures, were consistently adhered to
- Applied a calm, rational approach within hectic hotel situations, including guest disputes and conflicts
HOTEL GENERAL SUPERVISOR
PALKCORN HILLS AND HOTELS NIG LTD
02.2010 - 03.2013
- Ensuring that operations at the front desk and other departments are running smoothly
- Assisted employee payroll processes by tracking attendance logs and expense monitoring
- Utilized effective upselling techniques to increase customer interest
- Created profitable marketing campaigns for products using marketing strategies and analytics
- Provided excellent customer service to gain loyal customers8
- Ensuring that guest are checked in and out, assigned appropriate rooms
- Resolved problems, make reservation and monitor cash flow in all departments.
RECEPTIONIST
PALKCORN HILLS AND HOTELS NIG LTD
10.2008 - 01.2010
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Managed supply inventories, ensuring well-maintained stock levels for efficient execution of office operations
- Greeted clients and customers promptly and professionally, offering friendly, knowledgeable support
- Collaborated effectively with customers and staff to maintain smooth-running company operations
- Answered incoming calls within allotted timeframes, handling queries efficiently and maintaining positive customer interactions
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
- Oversaw office inventory by restocking supplies and generating purchase orders
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
- Communicated with contractors and vendors to process orders, request maintenance services and deliver instructions on behalf of office management
- Worked with meticulous attention to detail to ensure faultless administrative support with minimal error
Education
Bachelor of Science - Computer science
NNAMDI AZIKIWE UNIVERSITY
Awka, Nigeria 11.2008 - 11.2012
Certified Customer Service/ Tele Sales Expert -
Alex Annens Training Institute
Lagos, Nigeria 01.2012 - 04.2012
KARCHER Training International - Product Knowledge/ Customer Service Training
KARCHER TRAINING CENTRE
Winneden, Germany 06.2015 - 05.2015
Diploma In Desk Top Publishing - Desktop Publishing
Alex Anne' computer Training Institute
Lagos, Nigeria 01.2005 - 12.2005
Skills
Good Leadership skill
undefinedTimeline
SUPPORT WORKER
LEONARD CHESHIRE DISABILITY
04.2022 - 12.2023
BUISNESS ANALYST INTERN
HIGH IMPACT CONSULTING
01.2022 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
SHOP YANGA
06.2017 - 12.2021
CLIENT SUPPORT
GERMANKLEEN PROFESSIONALS
12.2016 - 05.2017
KARCHER Training International - Product Knowledge/ Customer Service Training
KARCHER TRAINING CENTRE
06.2015 - 05.2015
SALES EXECUTIVE
THE GERMAN TECHNOLOGY NIG LTD
11.2014 - 05.2016
HOTEL GENERAL MANAGER
PALKCORN HILLS AND HOTELS NIG LTD
03.2013 - 10.2014
Certified Customer Service/ Tele Sales Expert -
Alex Annens Training Institute
01.2012 - 04.2012
HOTEL GENERAL SUPERVISOR
PALKCORN HILLS AND HOTELS NIG LTD
02.2010 - 03.2013
Bachelor of Science - Computer science
NNAMDI AZIKIWE UNIVERSITY
11.2008 - 11.2012
RECEPTIONIST
PALKCORN HILLS AND HOTELS NIG LTD
10.2008 - 01.2010
Diploma In Desk Top Publishing - Desktop Publishing
Alex Anne' computer Training Institute
01.2005 - 12.2005
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