LINDA EDEH
Colling Wood Gardens , Brooklands , Milton Keynes ,United Kingdom
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
SUPPORT WORKER
LEONARD CHESHIRE DISABILITY
04.2022 - 12.2023
- Assisting residents with personal care such as bathing, grooming and getting dressed
- Preparing the residents for the day's activity
- Handling household tasks like grocery shopping and laundry
- Preparing and serving meals at the appropriate time
- Administering oral and topical medication under the supervision of medical personnel
- Providing mental and emotional support
- Making recommendations to family members and healthcare personnel on the plan of care
- Collaborating with other health care and social care professionals to provide the best possible care
BUISNESS ANALYST INTERN
HIGH IMPACT CONSULTING
01.2022 - 03.2022
- Gathering , validating and documenting various system information and requirements
- In-depths evaluation and verification of the system
- Act as intermediary between end users and software developers
- Participate in the life cycle Of system development
- Worked one-on-one with clients to improve Type specifications.
CUSTOMER SERVICE REPRESENTATIVE
SHOP YANGA
06.2017 - 12.2021
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
CLIENT SUPPORT
GERMANKLEEN PROFESSIONALS
12.2016 - 05.2017
- Coordinated multiple projects effectively, delivering initiatives to cost, quality and timeframe targets
- Confidently answered customer queries by phone and email to delivering comprehensive customer service
- Prepared and managed customer's accounts based on organization's needs and assessments
- Remained calm and effective under pressure, responding to and resolving incidents quickly and appropriately
- Prioritized department resources effectively to best meet demand whilst remaining cost-efficient.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
SALES EXECUTIVE
THE GERMAN TECHNOLOGY NIG LTD
11.2014 - 05.2016
- Contact current and potential clients to promote, upsell and cross-sell products and services
- Retain clients and obtain referrals by promptly resolving customer complaints, adding value and elevating service quality
- Attended trade shows to partake in product development training
- Planned, organized and managed crews and subcontractors, demonstrating outstanding communication and supervision of work and purchase orders
- Generated over N10, 000,000 in new business by successfully closing large sales in line with company targets
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality
- Attended trade shows to partake in product development training
- Planned, organized and managed crews and subcontractors, demonstrating outstanding communication and supervision of work and purchase orders
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
HOTEL GENERAL MANAGER
PALKCORN HILLS AND HOTELS NIG LTD
03.2013 - 10.2014
- Managed a three star, 20 rooms hotel with a turnover of N100,000,000 monthly, providing a year-on-year increase off about of 30%
- Handled day-to-day management of staff and all operations, while maintaining outstanding levels of customer service
- Held regular briefings and communication meetings with team members, motivating staff to achieve exceptional results for customers
- Planned, directed and coordinated daily service delivery across all operational departments, meeting and exceeding guest expectations
- Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction
- Ensured general health and safety protocol, including food safety procedures, were consistently adhered to
- Applied a calm, rational approach within hectic hotel situations, including guest disputes and conflicts
HOTEL GENERAL SUPERVISOR
PALKCORN HILLS AND HOTELS NIG LTD
02.2010 - 03.2013
- Ensuring that operations at the front desk and other departments are running smoothly
- Assisted employee payroll processes by tracking attendance logs and expense monitoring
- Utilized effective upselling techniques to increase customer interest
- Created profitable marketing campaigns for products using marketing strategies and analytics
- Provided excellent customer service to gain loyal customers8
- Ensuring that guest are checked in and out, assigned appropriate rooms
- Resolved problems, make reservation and monitor cash flow in all departments.
RECEPTIONIST
PALKCORN HILLS AND HOTELS NIG LTD
10.2008 - 01.2010
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Managed supply inventories, ensuring well-maintained stock levels for efficient execution of office operations
- Greeted clients and customers promptly and professionally, offering friendly, knowledgeable support
- Collaborated effectively with customers and staff to maintain smooth-running company operations
- Answered incoming calls within allotted timeframes, handling queries efficiently and maintaining positive customer interactions
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
- Oversaw office inventory by restocking supplies and generating purchase orders
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
- Communicated with contractors and vendors to process orders, request maintenance services and deliver instructions on behalf of office management
- Worked with meticulous attention to detail to ensure faultless administrative support with minimal error
Education
Bachelor of Science - Computer science
NNAMDI AZIKIWE UNIVERSITY
Awka, Nigeria 11.2008 - 11.2012
Certified Customer Service/ Tele Sales Expert -
Alex Annens Training Institute
Lagos, Nigeria 01.2012 - 04.2012
KARCHER Training International - Product Knowledge/ Customer Service Training
KARCHER TRAINING CENTRE
Winneden, Germany 06.2015 - 05.2015
Diploma In Desk Top Publishing - Desktop Publishing
Alex Anne' computer Training Institute
Lagos, Nigeria 01.2005 - 12.2005
Skills
Good Leadership skill
Interpersonal skills
Exceptional listener and communicator who effectively conveys information verbally and in writingProblem solving and Critical thinking
Emotional intelligence
Team work and collaboration
Basic IT skills
Timeline
SUPPORT WORKER
LEONARD CHESHIRE DISABILITY
04.2022 - 12.2023
BUISNESS ANALYST INTERN
HIGH IMPACT CONSULTING
01.2022 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
SHOP YANGA
06.2017 - 12.2021
CLIENT SUPPORT
GERMANKLEEN PROFESSIONALS
12.2016 - 05.2017
KARCHER Training International - Product Knowledge/ Customer Service Training
KARCHER TRAINING CENTRE
06.2015 - 05.2015
SALES EXECUTIVE
THE GERMAN TECHNOLOGY NIG LTD
11.2014 - 05.2016
HOTEL GENERAL MANAGER
PALKCORN HILLS AND HOTELS NIG LTD
03.2013 - 10.2014
Certified Customer Service/ Tele Sales Expert -
Alex Annens Training Institute
01.2012 - 04.2012
HOTEL GENERAL SUPERVISOR
PALKCORN HILLS AND HOTELS NIG LTD
02.2010 - 03.2013
Bachelor of Science - Computer science
NNAMDI AZIKIWE UNIVERSITY
11.2008 - 11.2012
RECEPTIONIST
PALKCORN HILLS AND HOTELS NIG LTD
10.2008 - 01.2010
Diploma In Desk Top Publishing - Desktop Publishing
Alex Anne' computer Training Institute
01.2005 - 12.2005