Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Linda Chapman

Sunderland ,County Durham

Summary



i have worked with adults with Autism for 4 years. 5 females and 3 male.

Some non-verbal, some with extreme behaviours, some who need a lot of encouragement. I support them in their everyday tasks, activities, personal care, appointments. I encourage them to be independent and included in society. I have a duty of care to them all to care for their health and wellbeing, keep them safe from harm. I will do this by following their care plans, following policies and procedures, working as part of a team also with parents and professional's, and ongoing training, i need to be their voice when needed as they all lack capacity to make important decisions. I need to respect their dignity in personal care, respect their religion and their choices.

There are daily routines to be carried out like fridge, freezer, water, food temperatures, food rotation. general housework, food shopping, washing, cooking meals, medication cabinet temperatures, epileptic seizure alarms checked in beds. all paperwork has to be recorded and kept up to date.

Some students go to college for activities, others I will support in swimming, shopping, walking, salon, ect, or arts and crafts in residence, jigsaws, games, gardening, ect.

I also have monthly Jobs restocking non prescribed medication, fire alarm evacuation plan, smart targets, residents meetings, check individual support plans, care files, medication files, health and safety checks, are up to date for CQC.

I am a hard working and flexible. I appreciate good and bad feedback.




Overview

22
22
years of professional experience
1
1
year of post-secondary education

Work history

Care Support Assistant

North East Autistic Society
Sunderland , Durham
09.2019 - Current
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored client health conditions and reported immediate issues to manager.
  • Submitted reports to manager regarding status of client.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Organised activities and exercises to promote physical and mental well-being.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.

Cashier Assistant/Internet shopping assistant

Asda walmart Leechmere
Sunderland , Durham
08.2005 - 09.2019
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Resolved customer complaints and answered queries about store products.
  • Checked and confirmed personal identification during alcohol and tobacco sales.
  • Prepared and submitted end-of-shift reports using [Software].
  • Helped meet business needs by working extra shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Checked notes carefully to spot counterfeit currency.

Bar/waiting staff

Toby Carvery Barnes
Sunderland , Durham
08.2001 - 08.2005
  • Maintained up-to-date knowledge of current promotions, specials and service additions, providing expert customer assistance.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Practiced healthy and safety measures to comply with regulations.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

NVQ Level 3 - Diploma in adult care

Dewentside Collage
Sunderland
10.2020 - 03.2022

Skills

  • Disability support
  • Personal hygiene assistance
  • Care plan management
  • CPR certified
  • Wound care maintenance
  • Disability care
  • Patient-centred care
  • First Aid
  • Activities of Daily Living
  • Medication administration
  • Risk assessments
  • Safeguarding knowledge
  • Patient safeguarding
  • Community integration
  • Ongoing training PC/group
  • PPS - breakaway - strangulation techniques

Languages

English
Beginner

Timeline

NVQ Level 3 - Diploma in adult care

Dewentside Collage
10.2020 - 03.2022

Care Support Assistant

North East Autistic Society
09.2019 - Current

Cashier Assistant/Internet shopping assistant

Asda walmart Leechmere
08.2005 - 09.2019

Bar/waiting staff

Toby Carvery Barnes
08.2001 - 08.2005
Linda Chapman