Linda Berry
Hope Valley,Derbyshire
Summary
Dedicated and efficient professional with a strong background in customer service and hospitality. Demonstrates expertise in tea brewing, beverage preparation speed, and up-selling techniques. Known for resilience during long shifts, adaptive communication style, and a warm personality. Proficient in cash register operation, stocking and replenishing, and maintaining cleaning protocols. Committed to building customer loyalty through positive attitude under pressure and creative thinking. Career goal includes advancing within the hospitality industry while continuing to enhance skills in customer satisfaction and team collaboration.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.
Overview
48
48
years of professional experience
Work history
Barista
Old Hall Hotel
Hope, Derbyshire
08.2024 - Current
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Fostering teamwork and consistency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Totalled bills and accepted cash, card and mobile payments.
- Collaborated with team members during busy periods improving workflow efficiency.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Prepared basic food items .
- Input customer orders into ticketing system and noted special restrictions or choices.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
Waitress
Matthew Brown Brewery
Chorley, Lancashire
05.1977 - 04.1980
- Accurately took orders, making menu recommendations as appropriate.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Kept tables clear of used crockery, glassware and cutlery.
- Attended to customer's needs proactively for first-class waiting service.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Polished glasses and cutlery to pristine standards.
- Provided top-notch service to customers, improved overall dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Teacher in a primary school
Derbyshire County Council
Curbar, Derbyshire
09.2006 - 08.2024
- Participated in continuous professional development workshops staying abreast of latest teaching methodologies.
- Tested and analysed students for customised progress in oral and written work.
- Assessed, recorded and reported on child development, progress and attainment to encourage continuous improvement against educational goals.
- Evaluated student academic and social progress and used data to formulate achievable future targets.
- Identified students needing extra support and coordinated personalised, attentive teaching and available resources.
- Encouraged students to work together to achieve goals.
- Used behaviour management techniques to maintain positive learning environments.
- Implemented engaging teaching programmes across multiple core subject areas.
- Implemented strategies to engage reluctant learners, improving overall class participation rates.
- Initiated after-school tutoring sessions assisting struggling learners meet their academic goals.
- Integrated creative learning strategies, such as games and team-building exercises, resulting in increased classroom engagement.
- Organised and took part in school events, outings and activities happening during weekends and evenings.
- Prepared and delivered creative curriculum for children aged [Number]-[Number] in subjects including maths and English.
- Safeguarded security of all students and intervened in cases of conflict between students.
- Planned and presented lessons catering to varying needs and abilities.
- Developed innovative lesson plans to nurture creativity among pupils.
- Marked and provided constructive feedback on homework tasks and class projects.
- Ensured safe, respectful learning environment through strict adherence to school's code of conduct.
- Collaborated with teaching teams to implement improved learning schemes.
- Adapted teaching styles for varying student capabilities and requirements.
- Regularly updated parents about their child's progress maintaining open lines of communication.
- Encouraged personal development by motivating students to use mental and social capabilities.
- Marked student work with clear improvement feedback.
- Integrated digital tools into lessons, facilitating interactive learning experiences for pupils.
- Managed classroom behaviour effectively, ensuring an optimal learning environment for all students.
- Established strong, supportive relationships with families, encouraging parental involvement to boost children's achievement.
- Improved student literacy skills through reading comprehension exercises.
- Monitored and reported on students' performance to aid development.
- Tutored students individually, improving attainment levels.
- Supported the integration of special educational needs students into mainstream classes.
- Maintained daily records of class attendance and liaised with caregivers to address issues.
- Coordinated educational school trips to broaden student learning.
- Created daily lesson plans targeted to current curriculum standards.
- Collaborated with colleagues on interdisciplinary projects enhancing holistic education approach.
Teaching assistant
Lancashire County Council
Withnell, Lancashire
09.1992 - 08.2006
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Oversaw students during breaks to maintain safe environment.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Encouraged pupil autonomy through guided independent study initiatives.
- Liaised between teachers and parents, maintaining open lines of communication.
- Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
- Applied student assessment information to personalise support for students struggling with assignments.
- Maximised student learning time by providing smooth transitioning support between lessons.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Recommended additional materials and resources to improve student skills.
- Provided feedback on pupil's work, identifying areas for improvement.
- Managed administrative tasks, aiding smooth running of the class.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Cultivated close working relationships with students, teaching staff and parents.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
lunch time supervisor
Lancashire County Council
Withnell, Lancashire
02.1990 - 09.1992
- Promoted positive manners by enforcing lunchroom rules and promptly addressing negative student behaviour.
- Reduced anxiety for younger and SEND pupils by employing clear communication and calming strategies.
- Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
- Estimated meal quantities accurately to reduce food waste.
- Observed playground for potential dangers and approached unauthorised personnel on academy grounds.
- Inspired students to eat wholesome and nutritious meals.
- Promoted and supervised playground activities encouraging maximal student interaction.
waitress
Old oak Riley green
Hoghton, Lancashire
04.1987 - 04.1990
- Managed table settings for enhanced dining experience.
- Attended to customer's needs proactively for first-class waiting service.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Utilised professional communication skills to resolve customer complaints.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Accurately took orders, making menu recommendations as appropriate.
- Informed kitchen staff regarding special order requirements.
- Prepared tables for guests and reset tables between customers.
cook
chorley and district Hospital
Chorley, Lancashire
03.1981 - 02.1987
- cooked in cuisines and requirements of different cooking stations.
- Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- E
- Presented dishes with creative plating and merchandising.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Assisted in cost control measures pertaining to procurement of ingredients.
- Minimised food waste with FIFO system, verifying all ingredients stored at correct temperatures.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Followed recipes precisely to deliver first-class meal quality and consistency.
- Accounted for individual diets and allergens when cooking personal meals.
- Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Enforced proper sanitation practices to prevent food spoilage and contamination.
- Verified proper portion sizes and consistently attained high food quality standards.
- Regulated temperature to efficiently prepare dishes and maintain food safety with thermostat controls.
- Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
- Stored ingredients at safe temperatures in compliance with food hygiene regulations.
- Created special menus for events with unique ingredients and recipes.
Education
Bachelor of Arts - education and literacy
Lancaster University
Lancaster 09/2002 - 07/2006
Specialist teaching certificate - education
Edge Hill college
Chorley, Lancashire 09/2000 - 07/2002
B Tec nursery nurse - education
Blackburn College
Lancashire 09/1997 - 07/1999
city and guilds bakery and catering - bakery and catering
Blackburn College
Lancashire 09/1978 - 07/1980
GCSEs - English, maths, science, European studies, English Literature Home economics
St Michaels high school
Chorley, Lancashire 09/1973 - 07/1978
Skills
- Timely and punctual
- Tea brewing expertise
- Stocking and replenishing
- Up-selling
- Safety consciousness
- Physical stamina
- Adaptive communication style
- Menu knowledge
- Resilience during long shifts
- Cleaning protocols
- Creative thinking
- Cash register operation
- Stress tolerance
- Customer loyalty building
- Dairy alternatives advice
- Basic computer literacy
- Warm personality
- Resilience under pressure
- Multitasking efficiency
- Positive attitude under pressure
- Team player
- Beverage preparation speed
Affiliations
- swimming, family, crafting, meeting
Timeline
Barista
Old Hall Hotel
08.2024 - Current
Teacher in a primary school
Derbyshire County Council
09.2006 - 08.2024
Teaching assistant
Lancashire County Council
09.1992 - 08.2006
lunch time supervisor
Lancashire County Council
02.1990 - 09.1992
waitress
Old oak Riley green
04.1987 - 04.1990
cook
chorley and district Hospital
03.1981 - 02.1987
Waitress
Matthew Brown Brewery
05.1977 - 04.1980
Bachelor of Arts - education and literacy
Lancaster University
09/2002 - 07/2006
Specialist teaching certificate - education
Edge Hill college
09/2000 - 07/2002
B Tec nursery nurse - education
Blackburn College
09/1997 - 07/1999
city and guilds bakery and catering - bakery and catering
Blackburn College
09/1978 - 07/1980
GCSEs - English, maths, science, European studies, English Literature Home economics
St Michaels high school
09/1973 - 07/1978
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