Lincoln Hillier

Upsold Menu Items to Increase Revenue:

I actively suggested high-margin and limited-time offerings, which helped to upsell and increase the average order value.

Delivered Exceptional Customer Experience:

Gave exceptional table service to more than 100 customers daily as well as resolving issues for guests through active listening and tailored solutions, turning negative situations into loyalty-building moments, this resulted in plenty of returning customers.

Efficiently Managed High-Volume Operations

Excelled in fast-paced environments by managing simultaneous food and drink orders for upwards of 20 tables per shift, during peak shifts I would manage communication, multi-task and prioritize.

Delivered Multiple Orders with Speed and Precision

On a single trip, I would manage up to 3 deliveries at various locations, ensuring the drop-off was completed within 30 minutes while ensuring the food remained hot and intact.

Adapted Quickly to Dynamic Conditions

Navigated high-pressure situations including traffic delays, address discrepancies, and weather challenges by staying solution-focused and adaptable, maintaining consistent delivery performance.

Provided Frontline Customer Service

Engaged with customers at their doorstep using professionalism and a customer-first mindset, resolving minor issues on the spot, resulting in returning customers.

Recognised for Leadership and Initiative

Frequently trusted to guide new team members and lead by example during busy periods, reinforcing a customer focused working style and maintaining service consistency.

Enhanced Customer Experience through Product Knowledge

Advised customers on food and drink pairings, promotional items, and allergen information, enhancing their overall dining experience and allowing for more upsell opportunities.

Contributed to Team Success during Peak Hours

Played a key role in supporting smooth operations during high-volume events, working cross-functionally with kitchen and bar staff to maintain service flow