Lincan Moloigaswe

· Provide person-centred care tailored to clients' physical, emotional, and mental health needs

· Support clients with mobility, medication management, personal hygiene, dressing, feeding, and daily routines

· Build trusting relationships with clients, families, and healthcare professionals

· Maintain accurate care documentation, daily reports, and health monitoring records

· Encourage independence and social engagement through meaningful activities

· Ensure a safe, hygienic living environment through infection control and safety checks

· Respond to emergencies calmly, administering first aid or CPR when required

· Participate in care planning, reviews, and ongoing training to improve service quality

• Documented care given accurately using electronic health records systems.
• Transported patients safely around the home or outside when needed.
• Communicated effectively with healthcare professionals regarding any changes in condition.
• Adhered strictly to protocols during emergencies, ensuring prompt response actions.
• Generated [Timeframe] reports for care management team, recording medication taken and reporting concerns regarding client wellbeing.
• Operated hoists to move clients in and out of bed.
• Accompanied clients to important appointments.

. Installed, configured, and maintained ATMs, debit card printers, and Verifone (Pin Pad) machines

• Checked output to spot machine-related faults or flaws.
• Recorded maintenance and repair procedures for future reference purposes.

· Conducted preventive maintenance and upgrades to improve uptime and system efficiency

· Partnered with Visa International and IT teams for mandatory system and compliance updates

· Supported all card-related applications including credit, debit, prepaid, and corporate cards

· Produced incident reports, availability metrics, and performance analytics to reduce downtime

· Strengthened ATM security by implementing governance and technological solutions

· Worked with Fraud and Reconciliation teams on incident resolution and transaction integrity

· Coordinated Business Continuity Management (BCM) tests and ensured compliance with change policies

· Developed internal knowledge-sharing forums to improve incident management and technical skills

• Analysed current systems, pinpointing areas requiring improvement or modernisation.
• Oversaw installation of new systems, ensuring minimal disruption to ongoing work processes.
• Provided expert advice on hardware and software purchases, ensuring cost-effectiveness without compromising quality or efficiency.
• Developed detailed project plans to guide system enhancements and installations.
• Liaised with developers to create tailor-made software solutions for various business needs.
• Defined and verified configurational changes through tests to meet business requirements.
• Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget.
• Performed security testing using results to identify and fix vulnerable areas.
• Demonstrated exceptional skills in reading and interpreting technical diagrams facilitating accurate assembly of machines.
• Ensured machine uptime by performing routine maintenance and timely repairs.

· Served as first-line IT support, logging and resolving user incidents and service requests

· Diagnosed and escalated technical issues while maintaining strong communication with end-users

· Monitored ongoing issues from identification to resolution, ensuring minimal downtime

· Delivered professional service aligned with ITIL standards and organizational goals

• Participated in on-call duties outside business hours that ensured 24 and 7 support availability.
• Resolved technical issues with a customer-focused approach.
• Maintained high standards of data privacy, ensuring client trust.
• Documented all service desk queries for future reference.
• Monitored performance metrics whilst identifying areas for improvement.
• Facilitated user training sessions, improving knowledge and usage of systems.
• Developed a troubleshooting guide that increased first call resolution rates.
• Provided technical support to colleagues, enhancing productivity.
• Improved service delivery by efficiently handling IT service requests.
• Contributed to the development of IT policy and procedures by sharing expert advice.
• Created an efficient ticketing process which reduced response times significantly.
• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
• Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
• Asked customer targeted diagnostic questions for speedy root cause analysis.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
• Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.

· Identified, sorted, and catalogued physical and digital records for efficient retrieval

· Ensured secure storage, preservation, and controlled access to archived materials

· Registered and destroyed expired records in compliance with internal policies

· Managed inventory, stock levels, and supplier relations for office supplies and materials

· Inspected incoming goods, tracked deliveries, and resolved order discrepancies

· Compiled administrative and operational reports for management oversight

• Maintained security protocols to protect valuable or sensitive information within archive collections.
• Conducted condition assessments on archival items, preventing damage and loss.
• Digitised physical records to facilitate easy retrieval.
• Established standards for record keeping, ensuring consistency across archives.
• Trained staff members, enhancing team's archival knowledge and skills.
• Streamlined usage by creating organisational systems for newly digitised records and documents.
• Preserved historically significant and valuable documents.
• Tracked archival items from acquisition to conservation and display.
• Safeguarded manuscripts and audiovisual materials with archival techniques.
• Performed routine maintenance on warehouse equipment for longevity and optimal performance.
• Complied with all health and safety regulations, promoting a safe working environment.
• Maintained a clean warehouse by adhering to strict cleanliness standards.
• Improved warehouse safety with implementation of stricter protocols.
• Liaised with suppliers to ensure steady supply chain flow.
• Picked and packed orders, resulting in prompt dispatches.
• Identified and reported any stock discrepancies, maintaining accurate inventory records.
• Ensured accurate stock control by conducting regular inventory checks.
• Utilised space effectively within the warehouse to optimise storage capacity.
• Reduced product damage with careful handling and storage techniques.
• Reported delivery discrepancies for missing and damaged goods.
• Counted and recorded stock precisely for reliable audits.
• Filed accurate paperwork for up-to-date records.
• Reconciled stock counts for complete inventory records.
• Monitored stock levels to reorder replenishments in good time.
• Arranged smooth flow of goods between dock, staging and storage areas.
• Used automated and hand-operated scanners to maintain comprehensive product inventories.

· Handled and resolved customer queries and complaints promptly

· Captured and updated customer data accurately

· Assisted supervisory staff in daily operations and reporting tasks

· Prepared weekly customer call and issue reports

• Compiled reports which assisted management in decision making.
• Improved office efficiency by maintaining an organised filing system.
• Handled telephone calls professionally, resulting in positive customer feedback.
• Arranged filing systems for easy use and retrieval by personnel.

· Excellent analytical and troubleshooting abilities

· Strong leadership and mentoring capability

· Quick to adapt to new systems and environments

· Reliable, detail-oriented, and ethical

· Committed to quality service and continuous improvement