LINA NIETO

Astute Communication Specialist with over 10 years experience in engagement and partnership building. Creating impactful & strategic communication and engagement plans that align to business objectives. Whole cycle communications approach including risks, reputation and stakeholder experience.

Board member trustee of charity: Kick Youth which supports children from disadvantage backgrounds

Successfully enhanced stakeholder experience. I.E. launched a customer engagement initiative across the Capital Delivery team upskilling our project managers, providing them with tools and embedding the changes within the project cycle process. Complaints went from 20 on a project to 1 after implementation.

Foster a proactive, creative and collaborative working culture within my team and those whom I work closely with. The result of this approach is a constant flow of new ideas for improving processes and plans that add value to our stakeholders' experience.

Secured extra budget of £16m for the Environmental strategy.

Adopted a proactive approach by implementing a plan to communicate and engage effectively with stakeholders. This led to a reduction on negative contact received by the CEO and increased awareness of the business purpose.

Persuaded Council Leaders to become water ambassadors and influence local authorities to include a water conservation policy within their local plan

Effectively organised the first Stakeholder Assembly event with 100 delegates to focus on cross-sector working.