Lina Lucas
Birmingham,BIR
Summary
Overview
17
17
years of professional experience
Work History
Catering & Banqueting Manager
NEC Group
2023.03 - Current
- Coordinated seamlessly with culinary teams to design tailored menus that catered to diverse client preferences.
- Enhanced guest satisfaction by overseeing the planning and execution of various banqueting events.
- Boosted employee morale by recognizing outstanding performance and fostering a positive work environment.
- Implemented successful strategies to increase customer satisfaction.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Expertly resolved operational issues in real-time to minimize disruptions during events.
- Handled catering scheduling, ordered food and planned events.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Adapted to changing market trends, keeping service offerings fresh and competitive.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees
Deputy General Manager
Holiday Inn Express South A45
2022.11 - 2023.03
- Deputise for the general manager in directing and monitoring the overall performance of the organisation
- Effective liaison, support and assistance with the whole of the organisation
- Deputise for the general manager in maintaining and improving mechanisms for organisation activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities
- Utilise appropriate systems to manage the organisation's functions, analysis and documentation
- Deputise for the general manager to assist in the development of plans for the organisation to include management to achieve targets
- Deputise for the general manager in developing plans for the organisation's progress and growth
- Assist in supporting all departments
- Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
- Reporting (content and format as agreed) on a monthly basis or as otherwise required
- Deputise for the general manager in developing plans for team activities to include strategy to achieve agreed targets
- Assist in the development and preparation of the strategy and general business planning of both the organisation as a whole
- Delegate authority and responsibility to team with supervision, accountability and review
- Set an example for team members of commitment, organisation process and activities, work ethics and habits and personal character
- Maintain accurate records
- Responsibly use resources and control expenses to meet budgetary controls
- Adhere to all organisation policies and procedures
- Interact and co-operate with all members of the organisation, its suppliers and customers.
Supervisor
Hilton Garden Inn Brindleyplace
2021.03 - 2022.10
- Supervision of restaurant, bar and lounge
- Coaching and training
- Customer service
- Working as part of a great team
- Service of food & drinks
- Maximising opportunities to sell
- Maintaining high standards of Health & Safety / Food Safety
- Administration and Technology savvy
- Available to work when the customer needs you.
Warehouse Operative
Euro Car Parts
2019.10 - 2021.01
- Costumers Returns.
Cleaner
Express Blanc Nettoyage
2019.10 - 2020.09
- Cleaning and prepare the chales for the guests
- Cleaning clients houses
- Maintenance the garden from the clients houses and building
- Cleaning brand new buildings.
Supervisor
Hilton Birmingham Metropole
2018.12 - 2019.09
- Supervising the team members, check and confirme if the guest was happy and satisfied
- Brief the team with the events that is in the hotel and organize them
- Prepare and organize the extras bar with stock, draft united mobile and barrels, mobile bars if need
- Over check the guest if they are having a good stay and service
- Undertake to deal with any guests complaint in a professional, helpful and friendly manner at all times and immediately
- Constantly monitor the quality and presentation of all food and beverage products
- Training new team members in the micros system and who we provide the best service to our guests
- Supervising the team members is they are offering the best possible.
Waiter
Hilton Birmingham Metropole
2017.05 - 2018.11
- Providing excellent services, promoting satisfaction
- Making recommendations and sharing additional information upon request
- Take and serve food/drinks orders and up-sell any additional products
- Arrange table settings and maintain tables clean and tidy
- Check products for quality
- Helping the kitchen Staff when needed (Preparing sandwiches, toast and simple menus) Cashier.
Waiter
Hilton Birmingham Metropole
2016.08 - 2017.04
- Piking Costumers Returns.
Supervisor
Celeiro
2013.09 - 2016.08
- Monitoring weekly rota for all restaurant staff, ensuring that adequate manning levels are in line with the terms of the Celeiro Restaurant
- Responsible to inform the Restaurant Manager of any issues posted by guests so that an answer could be given
- Dealing with guests complaints, taking action if was necessary, and report to Restaurant Manager verbally and in week report
- I was directing the staff to various areas within the department to meet service needs
- Supervising the shift/staff and the service
- Helping the Manager with the rota
- Make the request to the suppliers Attending the Customers Organizing the set ups in the restaurant.
Cashier
Sical Restaurant
2013.05 - 2013.08
- Cashier Receiving and Attend guests
- Preparing the dinner room for the service (Set up for the dinner and lunch time)
- Preparing requests to the suppliers (the restaurant didn´t has supervisor)
- Assisting the Restaurant manager on the daily duties
- Helping the manager in other duties all the time that was requested
- Receive suppliers Help the Kitchen Staff making sandwiches or simple menus (at the busy times)
- Preparing bills and receiving payments from the guests.
Restaurant Supervisor
Sical Restaurant
2012.03 - 2013.04
- Supervising the waitress team and the shift
- Working close to the Assistant Manager
- Organizing the Service in the Dinning Room
- Helping the assistant manager doing the staff Timetables
- Preparing the Next Shift for the other supervisor
- Dealing the Customers Cashier In the absence of the Restaurant Manager carried out the daily operation of the Restaurant
- Ensuring effective communication of all required standards and procedures to all Sical employees In conjunction with the Restaurant Manager
- Constantly monitor the quality and presentation of all food and beverage products In accordance with the Sical Restaurant procedures
- Ensure guests were given prompt, attentive and unobtrusive service at all times
- Conduct all stocktakes and equipment inventory with Restaurant Manager
- Undertake to deal with any guests complaint in a professional helpful and friendly manner at all times and immediately advise Restaurant Manager of the situation (or the Assistant Restaurant Manager)
- Any other duties that was requested by the Restaurant manager due to service demands
- Monitoring weekly roster for all restaurant staff
- Ensuring that adequate manning levels are in line with Restaurant Manager guideline.
Waiter
Sical Restaurant
2010.11 - 2012.02
- Attending customers
- Offering good service
- Helping the kitchen Staff when we were missing staff (Preparing sandwiches, toast and simple menus)
- Assisting the restaurant supervisor
- Other duties if requested by the supervisor or Restaurant Manager
- Serving food and drinks products to the clients
- Up selling the restaurant products
- Informing the supervisor if we were missing some product (food or drinks).
Restaurant supervisor
Portuguese Army
2007.12 - 2010.10
- Supervising the daily operations in the restaurant in the absence of the restaurant manager
- Supervising the staff members during the service and during the preparation for the services
- Assisting the Restaurant manager in the daily duties
- Make the week Inventory Meeting with suppliers
- Training Staff Members
- Dealing with the guests complains and make decisions if was necessary.
Waiter
Portuguese Army
9 2006 - 2007.12
- Providing excellent services, promoting satisfaction
- Making recommendations and sharing additional information upon request
- Take and serve food/drinks orders and up-sell any additional products
- Arrange table settings and maintain tables clean and tidy
- Check products for quality
- Cooperate with all serving and kitchen staff
- Performing for people or dealing directly with the guests
- Breakfast, Lunch and Dinner Service
- Working as a Team member.
Education
F&B Team Leader Training Program -
Portuguese Army
Lisboa 2022.11 - 2023.05
Skills
Motivated
Good dealing with pressure
Organized
Trustworthy
Responsible
Good capacity for teamwork
Good ability to interact with staff
Good team leadership
Food and Beverage Management
Health and safety compliance
Event planning proficiency
Staff Leadership
Drivinglicense
A,B,B1
Personal Information
- Gender: Female
- Nationality: Portuguese
Languages
Portuguese
English
Spanish
Timeline
Catering & Banqueting Manager
NEC Group
2023.03 - Current
Deputy General Manager
Holiday Inn Express South A45
2022.11 - 2023.03
F&B Team Leader Training Program -
Portuguese Army
2022.11 - 2023.05
Supervisor
Hilton Garden Inn Brindleyplace
2021.03 - 2022.10
Warehouse Operative
Euro Car Parts
2019.10 - 2021.01
Cleaner
Express Blanc Nettoyage
2019.10 - 2020.09
Supervisor
Hilton Birmingham Metropole
2018.12 - 2019.09
Waiter
Hilton Birmingham Metropole
2017.05 - 2018.11
Waiter
Hilton Birmingham Metropole
2016.08 - 2017.04
Supervisor
Celeiro
2013.09 - 2016.08
Cashier
Sical Restaurant
2013.05 - 2013.08
Restaurant Supervisor
Sical Restaurant
2012.03 - 2013.04
Waiter
Sical Restaurant
2010.11 - 2012.02
Restaurant supervisor
Portuguese Army
2007.12 - 2010.10
Waiter
Portuguese Army
9 2006 - 2007.12
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