Lina Gagiskiene
Northampton
Summary
Driven professional with talent for leadership and organisation. Possesses strong communication and problem-solving skills, demonstrated through previous roles in customer service and team management. Committed to elevating housekeeping standards and enhancing guest satisfaction.
Overview
15
15
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
HOUSEKEEPING MANAGER
HOLIDAY INN EXPRESS
Watford, Hertfordshire
01.2022 - 10.2023
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Boosted guest satisfaction by responding promptly to their requests or complaints.
- Streamlined inventory management to avoid shortages of essential supplies.
- Reinforced staff compliance with company policies through regular training programmes.
- Coordinated maintenance tasks, leading to reduced downtime of facilities.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Skilfully handled guest complaints using active listening.
RECEPTIONIST ASSISTANT
HOLIDAY INN EXPRESS
WATFORD, Hertfordshire
08.2019 - 12.2022
- Managed multi-line telephone system, provided excellent customer service to callers.
- Organised travel arrangements for senior executives enhancing business performance.
- Maintained security by following procedures; checking visitor logs; issuing visitor badges when required.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Wrote professional letters, memos and emails for internal and external business communication.
BREAKFAST ASSISTANT
HOLIDAY INN EXPRESS
WATFORD, Hertfordshire
11.2017 - 08.2019
- Sustained high levels of organisation with attention to detail.
- Provided customer service, delivering high levels of satisfaction.
- Maintained digital database, enhancing ease of access to information.
- Prepared documentation to back up responses to financial or service complaints.
- Coordinated team meetings to enhance communication and productivity.
- Assisted in budget planning to ensure fiscal responsibility.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Demonstrated open communication and collaborated with various teams.
RESTAURANT AND CONFERENCE ASSISTANT
HILTON LONDON
EUSTON, London
05.2014 - 10.2017
- Responsible for delivering a friendly service, smiling, greeting and making eye contact with every guest that comes in
- Assist with various conference events;
- Provide the assistance and support to the restaurant staff and excellent services to customers at a restaurant or at the conference events;
- Take orders and serve the customers;
- Liaise with management to inform of any incurred problems;
- Maintain and manage both premises in hygienic and cool condition;
- Ensure stimulatingly pleasant experiences to customers;
- Take orders from clients regarding their preferred foods and drinks, also helped to collect payment from guest when such need arises;
- Set up meeting and events rooms to the agreed standard of the hotel and the requirements of the guests as per the function sheets;
- Assist in the service of coffee and tea breaks, lunches etc.;
- Promote a helpful and professional image of the hotel to all guests
Teacher assistant
Kauno apskrities specialioji internatine mokykla
Kaunas, Lithuania
11.2008 - 10.2010
- Coordinated with other professionals such as speech therapists to offer well-rounded support to students.
- Supported children with physical disabilities during lunchtimes and breaks, promoting social inclusion amongst peers.
- Enhanced student engagement by implementing creative lesson plans.
- Helped maintain safe school environment following health and safety guidelines strictly.
- Maintained accurate records on individual pupil progress which informed further teaching strategies.
- Prepared teaching materials tailored to each child's abilities, leading to enriched curriculum understanding.
- Developed individual learning plans for improved academic performance.
Education
Coffee Training Certificate -
Costa Coffee Training
LondonHigh School Education - undefined
Kaunas Stasis Lozoraitis High School
Skills
- Problem solving
- Health and safety
- Risk assessment capabilities
- Autism strategies
- Health and Safety regulations
- Reliable punctuality
- Hospitality standards
- Strategic planning
- Microsoft Office
Custom
- Reading books
- Spending time with family and friends
Affiliations
- Travel and reading books
Certification
NCFE CACHE Level 2 Understanding Safeguarding & Prevent
NCFE Cache Level 2 Understanding Behaviour that Challenges
Languages
English
Upper intermediate
Lithuanian
Native
Timeline
HOUSEKEEPING MANAGER
HOLIDAY INN EXPRESS
01.2022 - 10.2023
RECEPTIONIST ASSISTANT
HOLIDAY INN EXPRESS
08.2019 - 12.2022
BREAKFAST ASSISTANT
HOLIDAY INN EXPRESS
11.2017 - 08.2019
RESTAURANT AND CONFERENCE ASSISTANT
HILTON LONDON
05.2014 - 10.2017
Teacher assistant
Kauno apskrities specialioji internatine mokykla
11.2008 - 10.2010
High School Education - undefined
Kaunas Stasis Lozoraitis High School
Coffee Training Certificate -
Costa Coffee Training
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