Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Lina Boulkout

London

Summary

Motivated professional with a background in customer relations and team collaboration. Leverages adaptability and time management to resolve issues and enhance service delivery. Brings a strong commitment to achieving results and fostering positive client experiences.

Overview

4
4
years of professional experience

Work History

Account Executive

Copper Consultancy
09.2024 - 08.2025
  • Prepared briefing materials, action trackers, and internal reports for client communications.
  • Chased overdue payments and distributed invoices for up-to-date accounting.
  • Built exceptional customer satisfaction by delivering friendly service.
  • Resolved customer issues and complaints with quick-thinking problem-solving.
  • Provided crisis management solutions during unexpected events, minimising impact on client operations.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Demonstrated adaptability by performing additional duties as requested by management.

Front of House Team Member

Appetite4Work
London
01.2022 - 07.2023
  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
  • Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.

Education

MA - Political Communications

Goldsmiths, University of London
London
09-2024

BSc - Politics & International Relations

University College London
London
09-2023

Skills

  • Team collaboration
  • Adaptive problem solving
  • Time management
  • Detail orientation
  • Communication
  • Customer relations

Languages

English (Fluent)
French (Fluent)
Arabic (Fluent)

Certification

Certificate in Sustainable Development, London School of Economics, 2026

Interests

  • Choir singing
  • Painting
  • Strength and endurance training

Timeline

Account Executive

Copper Consultancy
09.2024 - 08.2025

Front of House Team Member

Appetite4Work
01.2022 - 07.2023

MA - Political Communications

Goldsmiths, University of London

BSc - Politics & International Relations

University College London
Lina Boulkout