LIN ZHANG

• Manage end-to-end recruitment processes, including job advertising, CV screening, interview scheduling, and onboarding support.
• Maintain and update employee personnel records and HR documentation.
• Organise and manage employee files and administrative records.
• Coordinate payroll-related information, ensuring accurate collection and verification of attendance and salary data.
• Support workforce planning and staffing requirements across departments.
• Process employee onboarding and offboarding documentation.
• Utilise Microsoft Office and internal systems for record keeping and reporting.

Co-ordinate daily staffing schedules and arrange employee training sessions.

Manage customer service standards and maintain positive customer relationships.

Liaise with suppliers, contractors, and external stakeholders.

Maintain accurate business records, operational reports, and supporting documentation.

Handle operational incidents promptly to keep day-to-day work running smoothly.

Support social media communications and organise public engagement activities.

Human Resources & Administration

* Managed recruitment, interview scheduling, onboarding, and staff training.

* Coordinated employee rotas, attendance records, and performance reviews.

* Maintained personnel records and operational documentation.

* Assisted in implementing workplace procedures and training programmes.

* Supported employee relations and internal communications.

* Resolved unexpected operational challenges, including staffing shortages, customer disputes, and service disruptions.

Streamlined operations for multiple food service sites to enhance efficiency.

* Supported the management of multiple delivery-based food service locations.

* Coordinated communication between customers, staff members, and external partners.

* Managed customer feedback, complaints, and service-related issues professionally.

* Maintained service quality during busy operational periods.

* Organised participation in food markets, cultural festivals, and promotional events.

* Coordinated partnerships with local businesses and community organisations.

* Assisted in the operation of a student dining facility serving a diverse customer base.

* Provided customer support and handled enquiries in both English and Chinese.

Facilitated customer interactions to resolve issues, enhancing customer satisfaction and loyalty.