Lily Sarfoa Boafo
Kettering,Northamptonshire
Summary
Accomplished professional with expertise in task coordination and file management, demonstrating proficiency in the Microsoft Office suite and office equipment operation. Known for delegation efficiency and exceptional customer service, fostering strong relationship management skills. Adept at financial reporting, data entry, and inventory control, with a focus on training and development to enhance team performance. Committed to leveraging skills for organisational growth and efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Volunteering Assistant
Salvation Army Charity Shop
Kettering, Northamptonshire
2025.11 - Current
- Support staff members with administrative tasks, reducing workload stress.
- Processed invoices, ensuring timely payments.
- Answered phone calls promptly, providing excellent customer service.
- Sustained high levels of organisation with attention to detail.
- Facilitated smooth running of operations through efficient task management.
- Provided customer service, delivering high levels of satisfaction.
- Conducted quality checks on deliverables, identifying and addressing discrepancies.
- Carried out duties with strict compliance to company standards and policies.
Assistant manager
Ghana International Airport
Accra , Kotoka Accra Ghana
2019.02 - 2025.10
- Provided support to manager during audits, ensuring accurate reports.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- Improved customer service by implementing new procedures and protocols.
- Fostered a positive work environment through effective leadership and team-building activities.
- Conducted team meetings on a regular basis, promoting open communication within the team.
Education
BSc. (Honours) in Hospitality Management - Hospitality Management
Pentecost University
Accra Ghana 2015.09 - 2018.06
Skills
- Task coordination
- File management experience
- Microsoft office suite proficiency
- Office equipment operation
- Delegation efficiency
- Customer Service
- Relationship Management
- Financial reporting
- Data Entry
- Inventory control
- Training and Development
Timeline
Volunteering Assistant
Salvation Army Charity Shop
2025.11 - Current
Assistant manager
Ghana International Airport
2019.02 - 2025.10
BSc. (Honours) in Hospitality Management - Hospitality Management
Pentecost University
2015.09 - 2018.06