Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Lily Rose Lanticse

Lily Rose Lanticse

Manchester,United Kingdom

Summary

Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction. Eager to bring positive impact to the role.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Assistant manager

Zouk Tea bar & Grill
Manchester, Greater Manchester
12.2023 - Current
  • Minimised inventory loss for improved profit margins.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Increased staff productivity by providing comprehensive training programmes.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Assistant manager

Palazzo Versace Hotel
Dubai, United Arab Emirates
12.2022 - 11.2023
  • Managed daily operations to ensure smooth running of the shop floor.
  • Monitored sales performance regularly adjusting strategies as required.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Assisted in recruitment process to build an effective workforce.
  • Coordinated with management on operational issues providing solutions for better efficiency.

Food and beverage supervisor

Caesar's Palace Hotel
Dubai, United Arab Emirates
11.2021 - 11.2022
  • Increased sales by introducing innovative marketing strategies.
  • Streamlined inventory management to minimise waste.
  • Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
  • Organised catering services for private functions ensuring bespoke menu design.

Food and beverage supervisor

Atmosphere Restaurant, Armani Hotel
Dubai, United Arab Emirates
08.2017 - 06.2020
  • Led workforce training sessions for improved service delivery.
  • Established excellent rapport with customers via friendly and professional service.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.

Education

Midwifery

Polytechnic College of Davao del Sur
Philippines
06/2007 - 10/2008

GCSEs -

Digos City National High School
Philippines
06/2000 - 03/2004

Skills

  • Communication excellence
  • Microsoft Word/Excel
  • Cost Control
  • Staff Training and Development
  • Stock Level Monitoring
  • Menu Development
  • Data analysis capability
  • Supervisory expertise
  • Leadership proficiency
  • Budget planning
  • Staff scheduling
  • Marketing strategies


Certification

  • Certified NCASS Level 3 Food Hygiene, Fire Extinguishers Essentials and Allergen Awareness Courses, UK
  • Completed CPL Drugs Awareness, Emergency First Aid Course, Health and Safety Course, UK
  • Fire Prevention Training
  • Gin & Perfect Pairing
  • Casque Marque Cellar Management

Timeline

Assistant manager

Zouk Tea bar & Grill
12.2023 - Current

Assistant manager

Palazzo Versace Hotel
12.2022 - 11.2023

Food and beverage supervisor

Caesar's Palace Hotel
11.2021 - 11.2022

Food and beverage supervisor

Atmosphere Restaurant, Armani Hotel
08.2017 - 06.2020

Midwifery

Polytechnic College of Davao del Sur
06/2007 - 10/2008

GCSEs -

Digos City National High School
06/2000 - 03/2004

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Lily Rose Lanticse