Lily Rose Lanticse
Manchester,United Kingdom
Summary
Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction. Eager to bring positive impact to the role.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Assistant manager
Zouk Tea bar & Grill
Manchester, Greater Manchester
12.2023 - Current
- Minimised inventory loss for improved profit margins.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Increased staff productivity by providing comprehensive training programmes.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Assistant manager
Palazzo Versace Hotel
Dubai, United Arab Emirates
12.2022 - 11.2023
- Managed daily operations to ensure smooth running of the shop floor.
- Monitored sales performance regularly adjusting strategies as required.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Coordinated with management on operational issues providing solutions for better efficiency.
Food and beverage supervisor
Caesar's Palace Hotel
Dubai, United Arab Emirates
11.2021 - 11.2022
- Increased sales by introducing innovative marketing strategies.
- Streamlined inventory management to minimise waste.
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
- Organised catering services for private functions ensuring bespoke menu design.
Food and beverage supervisor
Atmosphere Restaurant, Armani Hotel
Dubai, United Arab Emirates
08.2017 - 06.2020
- Led workforce training sessions for improved service delivery.
- Established excellent rapport with customers via friendly and professional service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
Education
Midwifery
Polytechnic College of Davao del Sur
Philippines 06/2007 - 10/2008
GCSEs -
Digos City National High School
Philippines 06/2000 - 03/2004
Skills
- Communication excellence
- Microsoft Word/Excel
- Cost Control
- Staff Training and Development
- Stock Level Monitoring
- Menu Development
- Data analysis capability
- Supervisory expertise
- Leadership proficiency
- Budget planning
- Staff scheduling
- Marketing strategies
Certification
- Certified NCASS Level 3 Food Hygiene, Fire Extinguishers Essentials and Allergen Awareness Courses, UK
- Completed CPL Drugs Awareness, Emergency First Aid Course, Health and Safety Course, UK
- Fire Prevention Training
- Gin & Perfect Pairing
- Casque Marque Cellar Management
Timeline
Assistant manager
Zouk Tea bar & Grill
12.2023 - Current
Assistant manager
Palazzo Versace Hotel
12.2022 - 11.2023
Food and beverage supervisor
Caesar's Palace Hotel
11.2021 - 11.2022
Food and beverage supervisor
Atmosphere Restaurant, Armani Hotel
08.2017 - 06.2020
Midwifery
Polytechnic College of Davao del Sur
06/2007 - 10/2008
GCSEs -
Digos City National High School
06/2000 - 03/2004