Lily Yorke
Kingston upon Thames,Surrey
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem-solving abilities to address business challenges.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Business Manager
Woofs A Daisy LTD
Kingston upon Thames, Surrey
04.2013 - Current
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Independently managed recruitment, employee motivation and training.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Worked with the wider community to develop the image of 'small business'.
- Good experience using programmes such as Zero to invoice clients and keep a record of company accounts.
- Good experience with customers on a one to one basis, to understand their needs.
Pet Sitter
Self Employed
Kingston upon Thames, Surrey
06.2018 - Current
- Provided kind, patient support to nervous animals, building trust and confidence in care.
- Maintained clean supply of water and adequate food at all times for happy, healthy pets.
- Completed a Canine first aid course, providing the ability to offer emergency support as needed.
- Liaised with clients to coordinate schedules and collect payment.
- Drafted invoices to bill clients for services provided.
- Promoted services on local advertising sites and social media platforms.
Education
GCSEs - Nine GSCE'S including Maths ,C, and English B
Hinchley Wood School
Esher 09.2005 - 06.2010
A-Levels - History, Sociology and English Literature
Esher College
Esher, Surrey 09.2010 - 06.2012
Skills
- Business development
- Customer service
- Outstanding customer service
- Business planning
- Best practices and standards
- Business analysis
- Confident communicator
Languages
Italian
Elementary
Certification
- Canine First Aid Training Training.
Timeline
Pet Sitter
Self Employed
06.2018 - Current
Business Manager
Woofs A Daisy LTD
04.2013 - Current
A-Levels - History, Sociology and English Literature
Esher College
09.2010 - 06.2012
GCSEs - Nine GSCE'S including Maths ,C, and English B
Hinchley Wood School
09.2005 - 06.2010
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