one of my many hobbies that I enjoy is swimming It builds stamina and strength, also is life saving An interest of mine is arboriculture This is because I was involved in such a young age with my fathers company I learnt a lot
Lily Winkley
East Grinstead,West Sussex
Summary
I am a self-motivated individual offering excellent skills in guest relations, upselling products and services. Engaging wait staff member with ability to articulate and help customers make menu choices. Pursuing similar position where skills in conflict resolution will be embraced. I bring strong communication skills and friendly attitude to every interaction, I excel at providing exceptional customer service. I thrive in a fast pace environment where I can multitask and meet customers needs. I ensure smooth and efficient service. My background in teamwork and collaboration enhances my ability to support colleagues and keep operations running seamlessly.
Overview
4
4
years of professional experience
Work History
Counter Server
Harbour Fish and Chips
East Grinstead
03.2023 - Current
- Handled phone inquiries regarding pricing, food allergies, and online orders.
- Organising phone orders, online collections, deliveries, Uber Eats, and Deliveroo.
- Served food to customers, and handled cashier duties.
- Completed end-of-night cleaning duties for the fish and chip shop.
- Restocking drinks, condiments, and snacks.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
Waitress / Barmaid
The Plough Inn
11.2025 - Current
- Handle bookings.
- Completed orders with communication to the kitchen.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
Education
GCSE ~ Level 2 cabin crew -
Crawley College
Half an A - level ~ EPQ -
Sackville School
GCSE ~ Child development -
GCSE ~ English Language -
GCSE ~ English Literature -
GCSE ~ Maths -
GCSE ~ Art -
GCSE ~ Science -
GCSE ~ French -
Skills
- Customer service
- Employee training
- Time management
- Conflict resolution
- Communication skills
- Food Hygiene and safety
- Activity planning
- Teamwork
- Team building
- Reading support
Interests
Timeline
Waitress / Barmaid
The Plough Inn
11.2025 - Current
Counter Server
Harbour Fish and Chips
03.2023 - Current
GCSE ~ Level 2 cabin crew -
Crawley College
Half an A - level ~ EPQ -
Sackville School