Lily Wickham

Delivered professional, friendly customer service in a busy restaurant, enhancing customer satisfaction and overall dining experience. Maintained a clean, organised dining area, accurately processed orders, and handled cash transactions, contributing to operational efficiency. Coordinated with kitchen staff during busy periods to ensure smooth service, attentively responding to customer requests and dietary requirements.

Developed leadership, communication, and teamwork skills while coaching hockey to enhance player development. My role involved planning and leading training sessions, supporting players to improve their skills, and encouraging teamwork and sportsmanship. Motivated over 40 children through constructive feedback and effective group management to improve their hockey skills. Facilitated player progress and built positive relationships within a supportive team environment.

Provided attentive table service, effectively managing multiple responsibilities in a fast-paced hospitality environment to enhance customer experience. Developed strong communication and teamwork skills through regular coordination with colleagues and kitchen staff, while remaining calm and organised under pressure. Ensured accuracy when taking orders, accommodating special dietary requirements, and presenting dishes to maintain high service standards and create a welcoming atmosphere.

Supported children in their early stages of development at a nursery, fostering growth and confidence. I spent my time helping with daily routines, engaging the children in play , having up to 25 children in a room,and creating a safe and caring environment. Enhanced communication skills while developing patience, understanding, and adaptability in interactions with children. What I enjoyed most was building bonds with the children and watching their confidence and personalities grow each day.