Lily Webb
Melbourne
Overview
4
4
years of professional experience
Work History
Summer Host
Mecca Brands
Melbourne, VIC
10.2023 - Current
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
Retail Sales Assistant
Cable
Melbourne CBD
08.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Bartender & Waitress
Our Boys & Girls
Melbourne, VIC
06.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Christmas Casual Retail Assistant
Tony Bianco
11.2021 - 01.2022
- Maintained customer loyalty by expertly solving diverse problems.
- Met customer needs through solution-oriented sales strategies.
- Achieved numerous super-sales worth $500+
- Managed 20+ customer calls per day
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Assisted customers with sales orders, returns and exchanges.
- Greeted, welcomed and offered immediate assistance to store customers.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
- Boosted sales through product promotion and direct customer engagement.
- Packed online customer orders
Retail Assistant
Decjuba Pty Ltd
Malvern, VIC
11.2020 - 06.2021
- Checked retail spaces regularly to detect and handle any cleanliness problems
- Backed up cashiers during busy periods to maintain top-tier customer service levels
- Went above-and-beyond to help customers with merchandise needs or service problems
- Assisted retail team with processing sales, packing orders, and delivering product to customer vehicles
- Maintained displays with expertise in product merchandising and attention to detail on all organizational needs
- Maintained revenue by attracting customers with attractive sales displays
- Quickly connected with each customer to offer assistance and promote products
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
Education
Bachelor of Arts - Danish Culture & Media
University of Copenhagen
Copenhagen, Denmark06-2025
Bachelor of Arts - Media And Communications
The University of Melbourne
Melbourne, VIC06-2025
No Degree -
Trinity College
Melbourne, Australia11-2024
High School Diploma -
Melbourne Girls Grammar School
South Yarra, VIC11.2021
Skills
- Visual Merchandising
- Goal-Oriented
- Building Rapport
- Brand Awareness
- Interpersonal skills
- Multitasking
- Social media savvy
- Time management
Timeline
Summer Host
Mecca Brands
10.2023 - Current
Retail Sales Assistant
Cable
08.2022 - 05.2023
Bartender & Waitress
Our Boys & Girls
06.2022 - Current
Christmas Casual Retail Assistant
Tony Bianco
11.2021 - 01.2022
Retail Assistant
Decjuba Pty Ltd
11.2020 - 06.2021
Bachelor of Arts - Danish Culture & Media
University of Copenhagen
Bachelor of Arts - Media And Communications
The University of Melbourne
No Degree -
Trinity College
High School Diploma -
Melbourne Girls Grammar School