Lily Thorne
Plymouth,Devon
Summary
Hard-working Team Leader with 5 years of experience in Front and Back of House environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Builds positive rapport, inspires trust and guides teams to achieve organizational goals. Strong facilitator, trainer and mentor.
Overview
10
10
years of professional experience
Work history
Team leader
Spirit
Plymouth, Devon
2025.11 - Current
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Resolved conflicts to strengthen team dynamics and maintain a positive work environment.
- Coordinated daily tasks to maintain smooth workflow and enhance team collaboration.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Collaborated with team members to provide seamless service during busy periods.
- Built rapport with regular patrons to cultivate loyalty and improve customer retention.
- Demonstrated knowledge of drink recipes for improved customer experience.
Floor team member
Fever Nightclub
Plymouth, Devon
2023.08 - 2025.11
- Maintained cleanliness and safety of space to enhance customer experience.
- Enhanced team productivity through effective cooperation and communication with co-workers.
- Improved store aesthetics through regular cleaning and maintenance tasks.
- Completed additional duties assigned by management promptly.
- Adapted swiftly to changing situations for uninterrupted service quality.
Back of house cook
Slim Chickens
Plymouth, Devon
2023.03 - 2023.08
- Demonstrated ability to follow recipes accurately, resulting in consistent dish quality.
- Utilised knife skills, enhancing precision and minimising waste.
- Maintained refrigerator temperature logs, ensuring compliance with food safety regulations.
- Followed health and safety guidelines, contributing to a consistently safe work environment.
- Multi-tasked efficiently to meet strict deadlines.
Team Member/ Kitchen
Kaspers Desserts
Weston-super-Mare, North Somerset
2019.01 - 2020.01
- Trained new team members, contributing to staff proficiency.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Handled cash transactions accurately for seamless payment process.
Team member/ Customer assistant
Pizza Hut Delivery
Weston-super-Mare, North Somerset
2017.01 - 2019.01
- Delivered customised pizzas according to specific orders, enhancing customer satisfaction.
- Prepared and organised fresh pizza toppings, ensuring availability for customer orders.
- Operated the pizza oven, ensuring optimal cooking times and temperatures.
- Maintained cleanliness for a safe and sanitary workspace.
- Implemented portion control measures, minimising waste and increasing profit margins.
- Assisted with kitchen tasks, supporting overall team efficiency.
Christmas temp /Sales assistant
Next PLC
Weston-super-Mare, North Somerset
2016.01 - 2017.01
- Assisted customers with product selection, contributing to a notable increase in customer satisfaction.
- Handled customer complaints professionally, ensuring prompt resolutions to enhance customer experience.
- Processed refunds and returns with understanding and empathy to maintain customer loyalty.
- Worked collaboratively with colleagues to manage queues efficiently during busy hours.
- Processed refunds and returns with empathy, fostering customer loyalty through supportive interactions.
Education
BA (Hons) - History with Foundation
University of Plymouth
Plymouth 2020.09 -
A-Levels - History (C), Geography (C), IT (D*)
Weston College Sixth Form
Weston-super-Mare, North Somerset 2017.09 - 2020.07
GCSEs - 7 GCSEs: A-C, Level 2 Merit in BTEC Business Studies, Silver in Drama Arts Award
Priory Community School
Weston-super-Mare, North Somerset 2012.09 - 2017.06
GCSEs - Maths (Grade 4)
Weston College Sixth Form
Weston-super-Mare 2017.09 - 2020.06
Skills
- Retail Sales (5 years)
- Customer Service (5 years)
- Cash Handling (5 years)
- Food Safety (5 years)
- Food Preparation (5 years)
- Front of house (5 years)
- Communication excellence
- Productivity strategy
- Process optimisation
- Conflict resolution
- Bartending (2 Years)
- Microsoft Office proficiency
- Team collaboration
- Adaptability
- Staff development
- Point of sale
Hobbies
Outside of my studies, I enjoy extracurricular activities such as reading and exercising in my spare time., I enjoy expanding my knowledge about different topics that may help my degree or personal knowledge about life events.
Timeline
Team leader
Spirit
2025.11 - Current
Floor team member
Fever Nightclub
2023.08 - 2025.11
Back of house cook
Slim Chickens
2023.03 - 2023.08
BA (Hons) - History with Foundation
University of Plymouth
2020.09 -
Team Member/ Kitchen
Kaspers Desserts
2019.01 - 2020.01
A-Levels - History (C), Geography (C), IT (D*)
Weston College Sixth Form
2017.09 - 2020.07
GCSEs - Maths (Grade 4)
Weston College Sixth Form
2017.09 - 2020.06
Team member/ Customer assistant
Pizza Hut Delivery
2017.01 - 2019.01
Christmas temp /Sales assistant
Next PLC
2016.01 - 2017.01
GCSEs - 7 GCSEs: A-C, Level 2 Merit in BTEC Business Studies, Silver in Drama Arts Award
Priory Community School
2012.09 - 2017.06