Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lily Stickels

Ascot

Summary

A motivated and personable HR professional with hands-on experience across both generalist Human Resources and in-house recruitment, currently supporting a successful and growing food manufacturing business. I have a proven ability to build trusted relationships at all levels of an organisation while maintaining a high standard of professionalism. Known for being a calm and solution-focused problem solver, I thrive under pressure and am equally confident working independently or as part of a collaborative team. Over the past two years, I have successfully led end-to-end recruitment campaigns for a wide range of roles from warehouse operatives to senior leadership positions bringing measurable value to the business through efficient and targeted hiring strategies. I recently achieved a CIPD Level 5 qualification in People Management, strengthening my HR knowledge and aligning practical experience with up-to-date best practices. I also hold a 2:1 Honours degree in Law with Criminology, which I completed while working part-time in both a property law firm and in my current HR role demonstrating strong time management, dedication, and a solid work ethic. I am now looking to further develop my career within Human Resources and/or Recruitment, where I can continue to make a positive impact through a proactive approach, people-focused mindset, and genuine passion for supporting both employee and organisational success.


Overview

8
8
years of professional experience
1
1
Certification

Work History

HR Assistant

Jardox Ltd
07.2022 - Current
  • Company Overview: Jardox Ltd is a growing food manufacturing company with over 200 employees.
  • Led end-to-end in-house recruitment for a wide range of roles, including warehouse operatives, sales staff, office support, specialist positions, and senior-level roles such as Business Partners.
  • Managed the full recruitment lifecycle: drafting job adverts, sourcing candidates via Indeed, shortlisting CVs, conducting telephone interviews, and advising hiring managers on selection decisions.
  • Achieved significant cost savings by eliminating agency reliance—saving the business over £100,000 in one year by fully transitioning recruitment in-house through optimised use of Indeed and employer branding strategies.
  • Oversaw all aspects of onboarding, including drafting employment contracts, collecting pre-employment documentation, and ensuring new starters had a smooth and professional introduction to the business.
  • Supported the full disciplinary and grievance process, including drafting formal correspondence, note-taking during hearings, and advising line managers on process and outcomes in line with UK employment law.
  • Carried out internal audits to ensure compliance with Right to Work legislation, including completing ECS checks via the Home Office.
  • Maintained accurate holiday records for all employees using Excel, ensuring entitlements were correctly calculated and aligned with policy.
  • Launched the company’s first Employee Engagement Survey, gathering key insights and presenting findings to management to inform future people strategy.
  • Introduced a new mental health support line, strengthening the company’s wellbeing offer and contributing to improved staff morale and engagement.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Conducted exit interviews with terminated employees.
  • Developed and maintained HR policies and procedures.
  • Monitored and analysed employee satisfaction survey results.

Legal Secretary

Bonnets Solicitors / Herrington Carmichael
10.2020 - 05.2022
  • Conducted essential SRA and conflict of interest checks on clients to ensure regulatory compliance.
  • Opened new client matters, both digitally and in physical filing systems, maintaining accurate and secure records.
  • Drafted a variety of legal documents, including TR1 forms, contracts, and letters.
  • Maintained clear communication with clients, solicitors, and estate agents via phone and email, providing regular updates and verifying key information such as bank details prior to completion.
  • Provided day-to-day administrative support to the Director, including managing correspondence, printing and copying, and coordinating outgoing post.
  • Accurately copy-typed large legal documents from PDF to Word format, ensuring precision and consistency.
  • Utilised the Proclaim case management system to upload and manage client files, notes, and legal documentation.
  • Welcomed clients at reception, offering a professional and friendly first point of contact for the firm.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Facilitated communication between clients and Solcitors ensuring prompt responses to inquiries.

04.2022 - 06.2022
  • I used this time to focus on my studies and exams for my second year at university.

Property Manager

Chancellors Estate Agents
09.2019 - 09.2020
  • I worked in a small team to negotiate and complete renewals of Tenancy Agreement’s. I really enjoyed my role and found it rewarding when successfully renewing tenancies for Clients. Every working day, I came across different hurdles and scenarios which I had to resolve, I found this particularly stimulating.
  • On a daily basis I liaised with clients on the telephone and via Email to agree the terms and conditions of their Tenancy Agreement. I had to ensure that the terms of the contract were correct and that there were no mistakes.
  • I worked covering many areas that included, South East, London and Oxfordshire. This allowed me to experience the different types of client and enabled me to recognise the high expectation of each individual client and how to build a rapport with each one.
  • I had to achieve a minimum of 30 renewals each month and collectively, we had to complete 200 renewals between four of us. Each day, I had to make 30 calls to clients and also answer as many calls as possible. This meant I was extremely motivated to exceed my targets each month.
  • I used Microsoft Outlook to reply to emails and used ‘ImpactNG’ to make notes, upload files and documents and check tenancy accounts, all software that I am very confident with.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

05.2019 - 07.2019
  • I spent 3 months travelling.

Sales Advisor

Fenwick
10.2017 - 05.2019
  • Engaged with buyers- When they visited the store, I showed them round the department discussing the performance of brands and negotiating current and future stock. Furthermore, I was in contact with buyers over the phone and kept them informed with any issues that needed to be raised in order to benefit the performance of my department.
  • I wrote weekly reports for the department- focusing on the performance of each brand and what changes needed to be made in the upcoming week in order to meet targets and push for sales. Highlighted positive feedback and recommendations from customers in order to meet the needs of our clientele and ensure any improvements that needed to be made.
  • Monthly incentives- Every month I was given incentives and I pushed for sales to meet certain targets, which helped me enhance my selling skills and strengthened my ability to build relationships with customers.
  • During sales and festive periods, I took responsibility of adapting and changing the entire department including displays and mannequins in order to comply to the theme of the department store, appeal to customer and remain at the high standard expected from Fenwick.

Education

Bachelor of Laws -

Royal Holloway University of London
01.2023

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Charters School
Ascot, Berkshire
01.2017

CIPD Level 5 - People Management (Human Resources)

CIPD
Avado
10-2024

Skills

  • Employee relations
  • HR policies
  • HRIS systems
  • Organisational development
  • Talent acquisition
  • Court filing
  • Efficient multi-tasker
  • Benefits administration
  • Employee retention

Certification

  • Level 5 in Leadership & Management – ILM
  • Level 5 CIPD in People Management – Avado

References

References available upon request.

Timeline

HR Assistant

Jardox Ltd
07.2022 - Current

04.2022 - 06.2022

Legal Secretary

Bonnets Solicitors / Herrington Carmichael
10.2020 - 05.2022

Property Manager

Chancellors Estate Agents
09.2019 - 09.2020

05.2019 - 07.2019

Sales Advisor

Fenwick
10.2017 - 05.2019

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Charters School

Bachelor of Laws -

Royal Holloway University of London

CIPD Level 5 - People Management (Human Resources)

CIPD

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