Lily Smith Gray
Northampton,Northamptonshire
Summary
18 year old female part time Sales Assistant with extensive experience in customer service and team collaboration, currently managing operations at The New Moulton Electrical in Northampton. Alongside this I was studying health and social care in college at level 3. Proven track record in maintaining a tidy and safe shopping environment, finalising invoices, and addressing customer inquiries with empathy and effective communication. Previous roles as Waitress Assistant at The Black Diamond and Mcmanus Pub honed skills in time management, problem resolution, and resilient performance under pressure. Committed to enhancing client relationships through empathetic listening and confident communication. Aspires to leverage these competencies towards further career advancement in customer-focused roles. Completed numerous placements through my health and social care college course such as working with elderly service users, service users with dementia and children.
Overview
2
2
years of professional experience
Work History
Sales Assistant
The New Moulton Electrical
Northampton, Northamptonshire
11.2025 - Current
- Manage phone calls and address emails.
- Finalise and dispatch invoices.
- Maintain shop cleanliness and organisation
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Waitress Assistant
The Black Diamond
Northampton, Northamptonshire
05.2025 - 11.2025
- Ensured cleanliness in dining area through prompt clearing and resetting of tables for new guests.
- Delivered food and beverages promptly, maintaining high quality standards.
- Addressed customer complaints with empathy, delivering effective solutions to elevate dining experiences.
- Enforced stringent hygiene and food handling standards to ensure compliance.
- Enabled effective teamwork through support of waitstaff in executing service duties.
- Oversaw multiple tables during peak hours, prioritising tasks to guarantee seamless service.
- Welcomed guests, responded to inquiries, and processed drink orders to elevate initial experience.
- Recorded orders with precision, calculated bills efficiently, and executed payments promptly.
Waitress Assistant
Mcmanus pub
Northampton, Northamptonshire
06.2024 - 07.2024
- Served drinks during England football matches to enhance customer experience.
Collected glasses promptly to maintain cleanliness and order. - Removed discarded trash and used dishes from customer tables.
- Greeted new customers, answered initial questions and took drink orders.
Education
Diploma of Higher Education - Health and social care
Northampton College
Northampton2026
GCSEs - Childcare
The Duston School
Northampton, NTH2024
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Patient interaction
- Health and safety
- Effective communication
- Positive attitude
- Patience and empathy
- Confident communicator
- Client relationship building
- Effective listening
- Resilient under pressure
- Empathetic listening
Hobbies and interests
- I have a passion for helping and understanding other people. I love helping people as it makes me feel very rewarded afterwards. Since my mum became unwell a number of years ago I took an interest in helping others, I was trained on how to give injections by a nurse and I helped with cleaning dressings.
- I spend a lot of my free time with my family because this makes me very happy.
Additional Information
- I am working towards starting my driving lessons as soon as possible.
Timeline
Sales Assistant
The New Moulton Electrical
11.2025 - Current
Waitress Assistant
The Black Diamond
05.2025 - 11.2025
Waitress Assistant
Mcmanus pub
06.2024 - 07.2024
Diploma of Higher Education - Health and social care
Northampton College
GCSEs - Childcare
The Duston School