Lily Satterthwaite

Championed capacity strategy development for Azure engineering, driving regional growth and customer mitigation across Europe, Middle East, Africa, and the UK.

Spearheaded Azure core capacity planning, resulting in significant revenue growth across 112 countries and 22 regions.

Oversaw a substantial pipeline across multiple Azure regions, aligning engineering efforts with commercial objectives and senior executive decision-making.

• Drove urgent regional capacity triage initiatives, successfully securing new revenue and uplifting account performance during critical constraints.
• Advised senior leadership on complex geopolitical and regulatory challenges, enhancing risk resilience and regional investment strategies.

Multiple roles - Progressively senior commercial and delivery leadership roles across Microsoft Services and Customer Success.

Selected Wins

• £105M Digital Switch‑Over contract (BBC England) — accountable for deal signature and delivery alignment.
• $11.6M multi‑year Unified Support deal with Nationwide (largest EMEA deal, top 3 globally in 2019).
• Led globally distributed bid, delivery, and transformation programs with consistent over‑achievement of revenue and customer satisfaction metrics.

Led complex, global IT and cloud transformation bids and programs across public sector, telecoms, and enterprise — building the commercial foundation that underpins current strategic credibility.

• Led bid/contract negotiation for the $81.25M Fully Managed Service with SABMiller.
• Signed $28.75M+ in Managed Cloud/Hosting deals, maintaining a high win ratio (65%); secured selection on the G Cloud Framework and NHS SPINE programme.
• Secured $65M Cisco Telephony Over IP Contract (TOTAL) and $30M TelePresence Contract (AXA).
• Accountable for $168.75 Million in public sector wins, including the $131.25M Digital Switch Over Contract with BBC England.
• Established international operations in India to set up outsourced technical support; drove revenue/customer retention across EMEA and APAC regions.