Lily Roberts
Machen,Caerphilly
Summary
Hello i’m Lily Roberts and i’m 18 years old. I live at home with my mam and sister, I passed my theory test on October 4th and i’m currently learning how to drive. I consistently strive to give my best effort in every task I undertake.
I am always eager to learn new things and continuously seek opportunities for personal and professional growth. Im good at working in team settings, bringing a positive attitude and a strong work ethic to every project. Ive worked in various industry's which have helped me develop new skills such as handling money, my customer service has improved and id like to say im good at multitasking. ive taken on the course "health and social care level 1" at ystrad college and i attended three days a week. In the future I want to hopefully become a midwife or maybe even open my own business.
Overview
1
1
Certification
Work history
Cleaner
Ms mums cleaning
cardiff area, united kingdom
01 2023 - 01 2025
- Secured premises at end of shift, ensuring safety of all areas.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Polished glass, mirrors and metal items to attractive shine.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Spot cleaned and sanitised high-touch areas.
- Reported breakages to supervisor.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
creditsafe
Telesales-training
cardiff, united kingdom
03 2025 - 05 2025
- Handled high volume calls to address customer inquiries and concerns.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Increased customer satisfaction by resolving issues.
Ice Cream Server
basil and rustys
cearphilly, united kingdom
05 2023 - 10 2024
- Managed stock levels efficiently, avoiding shortages during rush hours.
- Maintained high standards of personal hygiene adhering to company guidelines at all times.
- Handled cash transactions for smooth customer service experience.
- Ensured freshness of ice cream by proper storage methods.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Offered customer samples to support conversion and upselling opportunities.
Bartender
caerphilly social club
Caerphilly, cardiff
05 2025 - 07 2025
- Recommended drinks to customers, increasing overall sales.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Collected, washed and put away glassware between guests.
- Resolved customer complaints promptly to maintain good relationships.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Handled cash transactions securely minimising risk of theft or fraud.
Education
GCSE’S - Applied science, Mathematics, Art and design, English, Hospitality and catering
BEDWAS HIGH
Skills
- Health and Safety
- Accurate cash handling
- Food preparation and handling
- Telephone orders
- Customer service
- COSHH regulations knowledge
- Stocking and replenishing
- Food service standards
Personal Information
- Age: 18
- Availability: I go to ystrad college monday to wednesday 9:15am to 4:00pm, available any other time than then.
Certification
- FIRST AID
Timeline
Cleaner
Ms mums cleaning
01 2023 - 01 2025
creditsafe
Telesales-training
03 2025 - 05 2025
Ice Cream Server
basil and rustys
05 2023 - 10 2024
Bartender
caerphilly social club
05 2025 - 07 2025
GCSE’S - Applied science, Mathematics, Art and design, English, Hospitality and catering
BEDWAS HIGH