Lily Pengelly
Southampton,Hampshire
Summary
My name is Lily Pengelly, i am a hard worker and ready for a better career. I love helping people whether thats helping a customer or simply helping people in the street ive always had a kind heart. i have highly skilled professional work ethic with a strong capacity for multitasking and maintaining calm under stress. Demonstrates exceptional sales persuasion and customer engagement abilities, supported by a robust memory and clear communication skills. Proficient in cash handling, order taking, and table service, ensuring excellent customer service. Committed to leveraging these skills to enhance customer satisfaction and drive sales success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Waitress assistant
Bills
Southampton, Hampshire
09.2024 - Current
- Collaborated with team to provide efficient service during peak hours.
- Alleviated workload of wait staff through diligent assistance.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Streamlined order placements with clear communication to kitchen staff.
Retail worker
Zara
Southampton, Hampshire
01.2024 - 05.2025
- Offered personalised service to each shopper, driving repeat business.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Educated customers on product features and benefits resulting in increased sales.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
Waitress assistant
Concorde club
Southampton, Hampshire
10.2023 - 01.2024
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Assisted in food preparation, ensuring prompt service during busy times.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Facilitated smooth operations by setting up tables and booths.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Followed health regulations whilst handling food, promoting safe practices.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
Waitress assistant
Quayside
Southampton, Hampshire
06.2023 - 10.2023
- Followed health regulations whilst handling food, promoting safe practices.
- Streamlined order placements with clear communication to kitchen staff.
- Alleviated workload of wait staff through diligent assistance.
- Enhanced dining experience through friendly interaction with customers.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Crew member
Mcdonalds
Southampton, Hampshire
03.2022 - 10.2022
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Managed inventory levels for efficient operations during peak hours.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Handled money and took orders.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
Education
GCSEs -
The Hamble School
Southampton 09.2018 - 09.2022
Skills
- Calm under stress
- Multitasking efficiency
- Sales persuasion
- Strong memory capacity
- Cash handling
- Customer Service
- Clear communication
- Table service
- Order taking
- Customer engagement
Affiliations
- st johns ambulance (i got a first aid badge when i was 16)
- Netball
Timeline
Waitress assistant
Bills
09.2024 - Current
Retail worker
Zara
01.2024 - 05.2025
Waitress assistant
Concorde club
10.2023 - 01.2024
Waitress assistant
Quayside
06.2023 - 10.2023
Crew member
Mcdonalds
03.2022 - 10.2022
GCSEs -
The Hamble School
09.2018 - 09.2022
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