Lily Pearce
Oxford,Oxfordshire
Summary
Offering strong organisational abilities and keen eye for detail, with solid foundation in managing financial records and administrative tasks. Knowledgeable about basic accounting principles and proficient in using office software to streamline processes. Ready to use and develop skills in communication, problem-solving, and time management in Accounts Administrator role.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Trainee Accountant
Wellers
Oxford, Oxfordshire
10.2023 - 11.2024
- Prepared monthly financial statements and management accounts for senior management briefing.
- Independently manage multiple client portfolio
- Delivered timely tax returns to HM Revenue and Customs, avoiding late penalties.
- Maintained accurate accounts payable and receivable records, ensuring clear financial tracking.
- Processed payroll efficiently, securing timely employee payments.
- Liaised with clients on account queries, demonstrating strong customer service skills.
- Employed Microsoft Excel skills to organise and manipulate large data sets.
- Managed time strategically to prioritise urgent tasks.
- Prepared invoice of goods sold or services provided with individual prices, total charge and terms.
Customer operations representative
Gigaclear
Abingdon, Oxfordshire
02.2024 - 09.2024
- Improved customer satisfaction by handling customer inquiries promptly and effectively.
- Liaised between customers and internal departments for seamless communication flow thus improving issue resolution speed.
- Handled customer complaints and escalated issues, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided in depth technical support for customer issues, demonstrating problem-solving skills
Customer service advisor
Hachette Distribution
Milton, Oxfordshire
08.2022 - 02.2023
- Created and distributed invoices to customers.
- Created customer quotes and proforma orders within sales order processing systems.
- Managed correspondence inbox, replying to emails within target timeframes.
- Resolved customers' complaints tactfully and professionally.
Hospitality worker
Abingdon School
Abingdon, Oxfordshire
04.2020 - 06.2022
- Coordinated events for smooth operation.
- Created warm, friendly atmosphere through positive guest interactions.
- Brought positive can-do attitude and passion for customer service to solve service issues.
Education
AAT level 3 - Accounting
Abingdon & Whitney College
Abingdon, Oxfordshire 01.2024 - 11.2024
A-Levels - Business
John Mason School
Oxford 09.2019 - 07.2021
A-Levels - English Literature
John Mason School
Oxford 09.2019 - 07.2021
A-Levels - Sociology
John Mason School
Oxford 09.2019 - 07.2021
Skills
- Precision accuracy
- Knowledge of accounting software
- Creative problem solving
- Effective communication
Timeline
Customer operations representative
Gigaclear
02.2024 - 09.2024
AAT level 3 - Accounting
Abingdon & Whitney College
01.2024 - 11.2024
Trainee Accountant
Wellers
10.2023 - 11.2024
Customer service advisor
Hachette Distribution
08.2022 - 02.2023
Hospitality worker
Abingdon School
04.2020 - 06.2022
A-Levels - Business
John Mason School
09.2019 - 07.2021
A-Levels - English Literature
John Mason School
09.2019 - 07.2021
A-Levels - Sociology
John Mason School
09.2019 - 07.2021
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