Lily Osborne-crown
Portsmouth,United Kingdom
Summary
Dedicated behaviour and pastoral support professional with experience in mainstream and alternative education settings. Proven skills in behaviour management, safeguarding, and student reintegration. Committed to fostering a safe, inclusive environment that promotes student engagement and success. Adaptable and proactive, with a focus on continuous professional development.
Overview
11
11
years of professional experience
Work history
Behaviour and Pastoral Support Officer
The Portsmouth Academy
Portsmouth
2024.02 - 2026.05
- Play a key role in supporting behaviour, inclusion, and reintegration across the school, working within both mainstream and alternative provisions.
- Support the delivery of an offsite provision, The ARCH Provision, providing a structured alternative to suspension, 6th day provision, and internal exclusion.
- Facilitate reintegration for students following extended absence due to EBSA, changes in placement, or school refusal, using tailored and phased approaches.
- Design and deliver a range of targeted interventions, including anger management, anxiety support, pupil support plans and CHIMP Paradox-based strategies etc.
- Develop personalised reintegration plans that equip students with emotional regulation skills, resilience, and strategies for success in mainstream education.
- Lead the Internal exclusion room, ensuring a structured, restorative environment that promotes reflection, accountability, and positive behaviour change.
- Oversee the Command Room, managing daily behaviour systems including incident tracking, suspensions, and coordination of behaviour and medical call-outs.
- Collate and present daily behaviour data to SLT to inform decision-making, sanctions, and targeted interventions.
- Patrol school corridors and respond to call-outs, proactively de-escalating situations and supporting students to make positive choices.
- Conduct investigations into behavioural incidents including gathering statements, reviewing evidence, and ensuring fair and consistent outcomes..
Deputy Head of Year
The Portsmouth Academy
Portsmouth
2022.09 - 2024.02
- Patrolled school corridors and responded to call-outs, proactively de-escalating situations and supporting students to make positive choices.
- Investigated behaviour and bullying incidents by collating statements and CCTV, compiling it together to create serious incident packs/suspension packs.
- Maintained detailed records and reports to track student progress, well-being, and interventions, contributing to whole-school reporting.
- Built strong relationships with students, parents and staff to foster a positive and inclusive school environment.
- Monitored attendance, behaviour, and achievement, implementing and creating interventions to improve student outcomes.
Pastoral Support Officer
The Portsmouth Academy
Portsmouth
2022.02 - 2022.09
- Patrolled school corridors and responded to call-outs, proactively de-escalating situations and supporting students to make positive choices.
- Investigated behaviour and bullying incidents by collating statements and CCTV, compiling it together to create serious incident packs/suspension packs.
- Maintained detailed records and reports to track student progress, well-being, and interventions, contributing to whole-school reporting.
- Coordinated mentoring, supports programs and Behaviour Support Plans.
- Built strong relationships with students, parents and staff to foster a positive and inclusive school environment.
- Monitored attendance, behaviour, and achievement, implementing and creating interventions to improve student outcomes.
Student Engagement Worker
The Portsmouth Academy
Portsmouth
2019.09 - 2022.02
- Supported teachers in delivering lessons, ensuring all students receive tailored guidance and attention.
- Assisted with classroom management, maintaining a positive, structured, and inclusive learning environment.
- Worked one-on-one and in small groups with students to reinforce learning, support literacy and numeracy skills, and address individual needs.
- Promoted social, emotional, and behavioural development, fostering a supportive and encouraging atmosphere for all pupils.
- Created student support plans to ensure students received consistent and differentiated help.
- Prepared teaching aids for effective delivery of lessons.
- Interacted regularly with parents, keeping them updated about their child's progress at school.
- Liaised between staff and pupils, reinforcing open communication channels within the institution.
Nursery Practitioner
Carousel Nursery School
Portsmouth
2016.09 - 2019.09
- Provided high-quality care and early years education to children, supporting their social, emotional, and cognitive development.
- Planned and delivered age-appropriate activities, including play, learning, and creative sessions, in line with the Early Years Foundation Stage (EYFS) framework.
- Ensured a safe, nurturing, and inclusive environment, maintaining health, hygiene, and safeguarding standards.
- Observed and recorded children's progress, communicating effectively with parents and colleagues to support individual needs.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
Customer Service Sales Assistant
Nike Factory Store
Portsmouth
2015.08 - 2016.09
- Delivered exceptional customer service by assisting shoppers with product selection, answering inquiries, and resolving complaints promptly and professionally.
- Promoted sales through effective product knowledge.
- Managed point-of-sale transactions, returns, and exchanges accurately while handling cash and electronic payments.
- Maintained visually appealing displays and ensured stock levels were monitored and replenished as needed.
- Collaborated with team members to support smooth store operations.
- Built strong customer relationships to encourage repeat business and enhance brand loyalty.
- Utilised knowledge of company products and services for increased sales.
- Handled cash transactions accurately, maintaining financial integrity at all times.
Education
GCSEs - Maths, English Language, English Literature, Science, Drama, Religious Education, Psychology
Miltoncross Academy
Portsmouth 2009.09 - 09/2014
Level 2 -
Miltoncross Academy
PortsmouthLevel 3 Diploma -
The Portsmouth College
Portsmouth 2014.09 - 09/2016
A-Level -
The Portsmouth College
PortsmouthSkills
- Behaviour Management
- Problem-solving
- Team collaboration
- Organisation
- Conflict resolution
- Student engagement
- Pastoral care
References
References available upon request.
Timeline
Behaviour and Pastoral Support Officer
The Portsmouth Academy
2024.02 - 2026.05
Deputy Head of Year
The Portsmouth Academy
2022.09 - 2024.02
Pastoral Support Officer
The Portsmouth Academy
2022.02 - 2022.09
Student Engagement Worker
The Portsmouth Academy
2019.09 - 2022.02
Nursery Practitioner
Carousel Nursery School
2016.09 - 2019.09
Customer Service Sales Assistant
Nike Factory Store
2015.08 - 2016.09
Level 3 Diploma -
The Portsmouth College
2014.09 - 09/2016
GCSEs - Maths, English Language, English Literature, Science, Drama, Religious Education, Psychology
Miltoncross Academy
2009.09 - 09/2014
Level 2 -
Miltoncross Academy
A-Level -
The Portsmouth College