Lily O’Hagan

- Managed sensitive and confidential client information.

-ensure clients receive the appropriate care in a timely manner.

- providing professional and empathetic support for vulnerable clients.

- making sure accurate information is recorded down to provide a smooth journey for the customer.

• Delivered exceptional customer service to ensure loyal customers.
• Strong communication skills by interacting with customers and understanding their unique needs e.g allergens and dealing with special requests.
• Initiative thinking, learning to adapt to the customers needs to give them a positive experience.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient support and handled challenging situations with ease.
• Used critical thinking to resolve problems and aid the child’s necessities

• Carried out day-to-day duties accurately and efficiently.
• Displayed energy, enthusiasm and brought new ideas to the table to create a more positive environment.

• Addressed customer questions, promoting better understanding of products and services.
• Maintained a positive attitude whilst interacting with customers, creating a friendly shop environment.
• Responded swiftly to all customer enquiries, enhancing overall service experience.