Lily Morgan
Oxford
Summary
Dedicated professional with a strong foundation in customer service and problem-solving, excelling in high-pressure and fast-paced environments. Demonstrates exceptional communication skills, teamwork, and adaptability, ensuring superior customer experiences. Proficient in time management, efficient tray carrying, and bill calculation, with a keen understanding of restaurant etiquette and alcohol licence awareness. Committed to fair conflict resolution and effective stock rotation practices. Aspires to leverage skills in dynamic settings to enhance operational efficiency and customer satisfaction.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
6
6
years of professional experience
Work history
waitress
Quod restaurant
04.2025 - 02.2026
team member
Tortilla, Oxford
Oxford
05.2021 - 02.2026
- Attends to customers needs.
- Cleaning and organizing.
- Stock control.
- Working in fast paced environment.
- Problem solving.
- Customer communications.
- Initiative.
waitress
Old parsonage grill
04.2024 - 04.2025
- Provided excellent customer service in a fast-paced environment.
- Taking orders, serving food and beverages.
- Ensuring a positive dining experience.
- Assisted with setting up and maintaining a clean and organized dining area.
- Processed payments.
- Worked collaboratively with team members to meet customer needs.
- Assisted customers with menu choices, took orders, and delivered food and drinks in a timely manner.
- Managed customer interactions with a positive attitude, resolved issues, and ensured that all guests received prompt and courteous service.
- Maintained high standards of cleanliness and hygiene.
waitress
Cosy club, Oxford
Oxford
11.2023 - 01.2024
- Served as a committed and devoted waitress 4-5 nights a week.
- Worked as an efficient team member to maintain the highest level of service.
- Worked in accordance with all health and safety standards.
- Run food and drinks.
- Gained experience managing time and effectively multi-tasking while waiting tables.
bar staff
St aldates pub, Oxford
Oxford
10.2022 - 12.2022
- Opening and closing bar.
- Cleaning bar.
- Ensuring bar is meeting health and safety requirements.
- Strong observation skills to check for any conflict on the bar.
- Ensuring customer safety whilst they were under the influence.
- Maintaining a calm head whilst facing unhappy customers.
- Problem solving.
- Stock control.
- Adaptability.
- Keeping myself busy.
Kitchen porter
The ampleforth, Oxford
Oxford
09.2019 - 02.2020
- Taking food out.
- Making sure kitchen is clean.
- Helping prep the food for next day.
Education
Level 2 - humanities, sociology, history, geography, history, Art and Design
City of Oxford college
Oxford 10.2020 - 7 2021
Skills
- Hard working
- High pressure environments
- Fast paced environments
- Customer service
- Initiative
- Adaptability
- Communication skills
- Teamwork
- Customer experience
- Problem solving
- Alcohol licence awareness
- Time management mastery
- Efficient tray carrying
- Bill calculation efficiency
- Restaurant etiquette familiarity
- Fair conflict resolution
- Stock rotation practices
Affiliations
- Arts and crafts
- Ice skating
- Going to the gym
- Nature walks
- Movies
Languages
English
Native
Timeline
waitress
Quod restaurant
04.2025 - 02.2026
waitress
Old parsonage grill
04.2024 - 04.2025
waitress
Cosy club, Oxford
11.2023 - 01.2024
bar staff
St aldates pub, Oxford
10.2022 - 12.2022
team member
Tortilla, Oxford
05.2021 - 02.2026
Level 2 - humanities, sociology, history, geography, history, Art and Design
City of Oxford college
10.2020 - 7 2021
Kitchen porter
The ampleforth, Oxford
09.2019 - 02.2020