Lily Mew
Witney,Oxfordshire
Summary
A highly skilled professional with expertise in communication, empathy, cultural competence and time management efficiency. Demonstrates a strong ability to connect with diverse groups and manage tasks effectively. High organised, reliable and confident working independently.
Overview
9
9
years of professional experience
Work history
Young Persons Substance Use Worker
Cranstoun
West Oxfordshire
06.2024 - Current
- Deliver 1:1 structured support sessions with young people to reduce substance-related harm, build motivation for change, and improve wellbeing.
- Plan and deliver engaging assemblies, classroom sessions, and workshops in schools.
- Attend and contribute to high-stakes safeguarding meetings (CIN, CP, Strategy, MASH) with clear, concise, and evidence-based reports.
- Manage a high and complex caseload, using strong time-management and organisational skills to prioritise risk and deliver timely interventions.
- Ensure accurate administrative processes including appointment scheduling, data entry, report writing, and maintaining confidentiality standards.
- Use Excel and other digital tools to track outcomes, analyse trends, record data, and produce monitoring information for commissioners.
- Build trusting relationships with people through empathy, consistency, and non-judgemental communication.
Cleaning Business Owner
Owner
Witney
04.2021 - 06.2024
- Established and managed a successful cleaning business, which employs 2 people.
- Devised budget plans, ensured financial stability of the business.
- Built strong client relationships, led to repeat business and referrals.
- Processed invoices and payments for efficient financial management.
Sale Assistant
Debenhams
Witney
09.2019 - 04.2020
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
Farm Hand
Ballarat, Australia
01.2019 - 05.2019
Au Pair
Private Family
Trangie, Australia
09.2018 - 01.2019
- Provided childcare support and assisted with farm activities in a rural environment.
- Engaged children in educational and recreational activities.
- Adapted to the unique lifestyle of farm living, fostering a positive and enriching experience for the family.
Au Pair
Private family
Bretagne, France
05.2018 - 08.2018
- Provided childcare and household support for a family vacationing in France.
- Engaged children in fun and educational activities, ensured their safety, and assisted with light household tasks.
- Enhanced the family's holiday experience by facilitating a smooth and enjoyable stay.
Waitress
The Crown at Playhatch
Reading
05.2017 - 05.2018
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Accommodated special event needs, provided customised services for parties.
Education
5 GCSE's A-C - Maths and English
St Joseph's College
Reading 09.2010 - 07/2015
Childcare Btec Diploma -
The Henley College
Henley-on-Thames 09.2015 - 05/2017
Skills
- Communication
- Empathy
- Cultural competence
- Organisation
- Time management efficiency
Affiliations
- Running
- Travel
- Yoga
References
References available upon request.
Timeline
Young Persons Substance Use Worker
Cranstoun
06.2024 - Current
Cleaning Business Owner
Owner
04.2021 - 06.2024
Sale Assistant
Debenhams
09.2019 - 04.2020
Farm Hand
01.2019 - 05.2019
Au Pair
Private Family
09.2018 - 01.2019
Au Pair
Private family
05.2018 - 08.2018
Waitress
The Crown at Playhatch
05.2017 - 05.2018
Childcare Btec Diploma -
The Henley College
09.2015 - 05/2017
5 GCSE's A-C - Maths and English
St Joseph's College
09.2010 - 07/2015