Lily Metcalf
South Shields,South Tyneside
Summary
Up until now my working experience has been customer focused, office based and retail. I am an extremely dedicated, polite and professional worker who is passionate about delivering the best work possible. I can work independently or with a group work, I have great communication skills and like to take on challenges. I would like to develop and strengthen my skills further in a full time permanent role where I can thrive in a new position.
Overview
5
5
years of professional experience
Work history
Store Assistant
Home Bargains
South Shields, South Tyneside
2024.01 - Current
- Restocked shelves ahead of customer arrivals.
- Adhered to health and safety regulations to ensure a secure environment for customers and colleagues.
- Assisted customers in finding products and answering queries.
- Managed till operations with efficiency.
- Organised shelves and maintained cleanliness within the shop.
- Provided customers with pricing information and ensured accurate price labelling on shelves.
- Complied with fresh food health and safety standards regarding refrigeration units.
- Handled cash transactions smoothly.
- Followed standard operating procedures strictly enforcing company policies and standards.
Customer Service
ATG Tickets
Sunderland
2023.01 - 2023.02
- Address customer queries through phone, email, webchat, social media, and face-to-face interactions.
- Provide accurate product quotations and verify product availability.
- Process sales transactions and manage payments efficiently.
- Resolve customer complaints or escalate them to supervisory staff.
- Update customer records in digital systems.
- Monitor and report order status upon customers request.
Bar Staff
Hedworth Hall
South Shields, South Tyneside
2022.01 - 2022.11
- Welcomed customers and fostered a friendly environment.
- Operated till for processing orders and payments.
- Served drinks promptly at bar and table.
- Maintained cleanliness and stock at bar.
- Provided recommendations on beverages based on customer preferences.
- Collected used glasses and washed them promptly.
- Assisted in preparing and setting up for events including weddings, funerals, and parties.
Waitress
House of Zen
Sunderland
2021.09 - 2022.02
- Greet customers warmly.
- Distribute menus efficiently, take food and drink orders accurately.
- Assist customers with menu queries and allergy advice.
- Serve food and beverages promptly.
- Process bill payments and tidy tables.
- Address customer complaints and ensure satisfaction.
Front of House
St Jame’s Park
2021.09 - 2022.01
- Take food and drink orders.
- Serve food and drinks, handle bill payments.
- Handle any complaints and make sure customers are happy.
- Replenish stock.
Waitress
Grey Hen Pub
2021.08 - 2021.10
- Greet customers, give out menus and take food and drink orders.
- Answer questions about the menu and give advice on ingredients.
- Serve food and drinks, handle bill payments and clean tables.
- Handle any complaints and make sure customers are happy.
Education
GCSEs -
Harton Academy
South Shields, South Tyneside 09/2016 - 06/2021
Skills
- Customer service skills
- Attention to detail
- Organization skills
- Empathy and understanding
- Patience and quick thinking when under pressure
- Active listening
- Computer proficiency
References
References available upon request.
Timeline
Store Assistant
Home Bargains
2024.01 - Current
Customer Service
ATG Tickets
2023.01 - 2023.02
Bar Staff
Hedworth Hall
2022.01 - 2022.11
Waitress
House of Zen
2021.09 - 2022.02
Front of House
St Jame’s Park
2021.09 - 2022.01
Waitress
Grey Hen Pub
2021.08 - 2021.10
GCSEs -
Harton Academy
09/2016 - 06/2021