Summary
Overview
Work History
Education
Skills
References
Timeline
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Lily McCabe

London

Summary

Hospitality professional with 13 years of diverse experience across multiple roles and locations. Proven ability to quickly adapt to new environments and learn new skills. Demonstrated success in delivering exceptional customer service and enhancing guest experiences. Strong background in managing operations and leading teams in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Project Coordinator

Coffee Supreme
Christchurch/Melbourne
09.2023 - 02.2025

At Coffee Supreme, I was responsible for the refurbishment and renovation of two cafes in Australia and New Zealand.

  • Led project planning, timelines and budgets for renovations.
  • Coordinated schedules and resources, liaising with contractors.
  • Acted as main contact, updating stakeholders on project progress and developments.
  • Had input of the design and flow of hospitality spaces.

General Manager/Cook

Romeo's
Wellington, New Zealand
11.2020 - 06.2023
  • Managed the day-to-day operations of a small café/bar, ensuring smooth and efficient service.
  • Ran the kitchen independently, including food preparation and menu execution.
  • Led and supervised the entire team, overseeing staff training, development, and scheduling.
  • Recruited, hired, and onboarded new team members to maintain a strong and cohesive workforce.
  • Handled all ordering and inventory management to ensure stock levels met operational needs.
  • Delivered hands-on support in all areas, including making coffee, preparing drinks, and serving customers.
  • Maintained a high standard of customer service and upheld health and safety regulations.

Front of House Employee

Customs Coffee House
Wellington, New Zealand
01.2020 - 11.2020
  • Worked in a high-volume, fast-paced coffee house
  • Prepared food and beverages to order
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Table Service

Server/Host

Ruby's Cafe
New York City
10.2018 - 07.2019

Server and Host at fast fast-paced casual dining restaurant in New York City.

  • Regular serving Duties
  • Managing bookings and walk-ins in a very fast paced environment.

Server

The Usual
New York City
07.2018 - 07.2019

Spent a year working in New York City at an upmarket restaurant for chef Alvin Cailan.

  • Regular serving duties in a fast-paced environment.

Education

Short Online Course - Professional Project Management

University of Canterbury
Online
06-2024

Bachelor of Arts - Media And Film

Victoria University
Wellington, NZ
12-2017

Skills

  • Project management
  • Team leadership
  • Customer service
  • Food preparation
  • Barista skills
  • Hospitality service expertise

References

References available upon request.

Timeline

Project Coordinator

Coffee Supreme
09.2023 - 02.2025

General Manager/Cook

Romeo's
11.2020 - 06.2023

Front of House Employee

Customs Coffee House
01.2020 - 11.2020

Server/Host

Ruby's Cafe
10.2018 - 07.2019

Server

The Usual
07.2018 - 07.2019

Short Online Course - Professional Project Management

University of Canterbury

Bachelor of Arts - Media And Film

Victoria University
Lily McCabe