Lily May Coldwell

• Provided support during high-pressure periods contributing to smooth operations.
• Ensured up-to-date content on brochures and promotional materials for potential clients.
• Completed data entry tasks while meeting strict deadlines.
• Assisted with administrative duties enhancing overall office functionality.
• Maintained accurate visitor logs for security purposes.
• Managed phone calls facilitating effective communication within the company.
• Organized reception area to create a professional business environment.
• Welcomed guests as first point of contact, offering warm greetings and assistance.
• Answered and resolved enquiries from clients, vendors, and the public.
• Managed calendars to strategically schedule appointments and optimise availability.
• Composed professional letters, memos, and emails for internal and external communication.
• Assisted visitors in completing and submitting paperwork.
• Supported patients with limited mobility in reaching appointments safely.
• Using hospital computer system efficiently booking patients in.

• Maintained in-depth knowledge of store products to provide customers with suitable recommendations.
• Approached customers to offer guidance, point out products and assist in making purchasing decisions.
• Utilised persuasion techniques to close sales, achieve sales targets and maintain profitability.
• Assisted customers in locating and selecting requested shop products.
• Arranged merchandise on shelves based on popularity and kept shelves well stocked and organised.
• Collected cash payments and processed card transactions for product purchases.
• Addressed customer concerns and inquiries and resolved complaints.
• Cleared and disposed of garbage, keeping store clean to enhance customer experience.
• Set up fresh displays and restocked goods for customer purchase.
• Reviewed warranties and returned items to check validity and damage.
• Checked and updated price tags with current prices and discounts.
• Operated registers and payment processing systems, facilitating transactions.
• Worked quickly to handle high flow of customers needing assistance.
• Closed store with a colleague, banking and recording the days figures in the system.
• Assisted the stores visual merchandiser, doing displays, and following head offices requirements, to promote new lines of product. Adding new lines to the store system and setting up placement of new product.

Checked available food and drinks before placing client orders.

• Initiated transactions and recorded customer orders using POS system.
• Cleaned communal restaurant areas and tables regularly to uphold hygiene standards.
• Handled customer feedback and complaints calmly and diplomatically.
• Increased revenue by up-selling fine wines and side dish options tailored to guest tastes and preferences.
• Memorised customer food and drink orders with 100% accuracy.
• Prepared receipts and processed payments accurately.
• Demonstrated extensive product knowledge by promoting seasonal specials and sharing menu recommendations.
• Set fine dining tables with cutlery, crockery, and glassware.
• Coordinated with the team, made sure the orders of each table were promptly taken and delivered as soon as they were ready.
• Paid attention to the body language of customers and proactively asked if customers wanted refills or dessert.
• Informed customer of serving time and other necessary notice such as availability and possible allergens.
• Regularly worked behind the bar pouring, drinks and receiving payments successfully.
• Hygienically closed down the bar when it came to closing time.

• Set up and population of hospital outpatient clinics using APAS patient management software.
• Organisation and management of confidential patient records for planned clinics.
• Essential chronological filing of clinic letters to maintain accurate patient records.
• Responsible for sending out key correspondence to General Practice Doctors.
• Attendance at team 'huddle' to trouble shoot issues and ensure smooth service.

• Responsible for up to six tables working as part of a wider team.
• Provided clear menu and product knowledge to customers and made recommendations based on seasonal specials and offers to help the kitchen and the business.
• Served up to 30 dishes during a single 6 hour shift, handling plates with care and precision whilst maintain prompt and pleasant service.
• Responsible for ensuring all tables in allotted section were kept clean and tidy to offer a safe and pleasant dining experience for customers.
• Supported kitchen staff when needed by plating starters and side dishes, paying close attention to food hygiene standards.
• Accurately processed orders and prepared bills using the in-house electronic ordering system.
• Regularly processed cash and card payments.
• Managed customer queries and complaints politely to find a calm resolution whilst avoiding conflict.