Lily-Mai Pierce Paget
Morecambe,Lancashire
Summary
Dependable professional with expertise in basic bookkeeping, telephone operation, and hospitality standards. Demonstrates exceptional reliability, punctuality, and trustworthiness while maintaining composure under pressure. Skilled in delivering outstanding service through effective communication and adherence to high standards, with a commitment to fostering seamless operations and long-term success.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Sienna Tanning Salon
Morecambe, Lancashire
2025.06 - Current
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
Hospitality team member
Sweet Zen Chinese Takeaway
MORECAMBE, Lancashire
2024.06 - 2025.06
- Promoted daily specials to increase sales revenue.
- Facilitated payments smoothly for quick customer checkout.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Contributed to team targets by upselling menu items.
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured stock availability by liaising with kitchen staff regularly.
- Delivered first-class customer service for memorable guest experiences.
- Understood and adhered to food safety and hygiene regulations.
Education
GCSEs -
Morecambe Bay Academy
Morecambe 2021.09 - 2025.05
Skills
- Basic bookkeeping
- Reliable punctuality
- Hospitality standards
- Telephone operation
- Calm under pressure
- Telephone skills
- Trustworthy
Affiliations
- Shopping
- Hanging out with my friends and family
- Bike Riding And Walking Nature Reserves
Timeline
Receptionist
Sienna Tanning Salon
2025.06 - Current
Hospitality team member
Sweet Zen Chinese Takeaway
2024.06 - 2025.06
GCSEs -
Morecambe Bay Academy
2021.09 - 2025.05