Lily Kettell
Stowmarket,suffolk
Summary
Dedicated student with A-levels in Chemistry, Biology, and Sociology from Thurston Sixth Form. Aspiring to pursue a science-based degree at university. Experienced young leader in local scout group, demonstrating leadership and teamwork skills. Participated in a volunteer program in Thailand, enhancing teaching abilities and commitment to community service.
Overview
2
2
years of professional experience
Work History
Part Time Employee
Local Golf Center
Stowmarket, suffolk
02.2024 - Current
- Handled bookings, customer contact, cleaning, and transactions to ensure smooth operations.
- Achieved service time and quality targets.
- Managed complaints through calm communication and effective problem-solving, improving customer satisfaction.
- Brewed tea and coffee to enhance guest experience.
- Maintained clean, safe working environments to eliminate accident risks.
- Trained and mentored employees to maximise team performance.
Work Experience Intern
British Telecom
Ipswich, suffolk
07.2024 - 07.2024
- Completed a 5-day programme focused on web development and interpretation skills.
- Reviewed software engineering concepts to enhance understanding of application in projects.
- Shadowed office staff to understand workflow and collaboration processes.
- Carried out administrative tasks under close managerial oversight.
Education
A-Levels - Biology, Chemistry, Sociology
Thurston sixth form
Bayton01-2026
GCSES -
Thurston Community College
Bayton01-2024
Skills
- Customer service
- Time management
- Safety awareness
- Analytical thinking
- Team building
- Leadership motivation
- Willingness to learn
- Calm under pressure
- Active listening
Custom
I am currently a young carer for my disabled brother, which has taught me a lot about responsibility and caring for others.
Timeline
Work Experience Intern
British Telecom
07.2024 - 07.2024
Part Time Employee
Local Golf Center
02.2024 - Current
A-Levels - Biology, Chemistry, Sociology
Thurston sixth form
GCSES -
Thurston Community College