Lily Keegan
Manchester
Summary
Motivated third year student at the University of Manchester with a strong foundation in customer service and a background in hospitality. I am looking for a part time job during my final year of studies. I hope that a role in hospitality will support me while at university as well as allow me to meet new people.
Overview
5
5
years of professional experience
Work History
Front of House
Bisous Bisous
Manchester
12.2025 - 05.2026
- Made managerial decisions such as timely decision making to ensure customer satisfaction.
- Trained staff in making coffee and other drinks, ensuring high quality and consistency.
- Advised on aesthetic and service decisions to enhance customer experience.
- Assisted in café operations during transition to evening dining, enhancing service offerings.
Front of House
Cafe au Lait
Bath
12.2022 - 12.2023
- Managed all aspects of café operations, from supervision to front of house and cleaning, to ensure the establishment ran smoothly.
- Supervised team, overseeing daily operations and ensuring high service standards.
- Coordinated approximately 10 staff members to deliver efficient, high level customer service.
- Training new staff on the coffee machine and till to ensure that consistently good products were sold to customers with efficiency.
- Encouraging food safety amongst staff after completing my Level 2 Food Safety Course.
- Counted and recorded stock levels to maintain accurate inventory., ordering and replenishing.
Front of House
Timbrell's Yard
Bradford on Avon
08.2021 - 09.2022
- Operated as Front of House member in a busy hotel, serving guests on the floor and behind the bar.
- Collaborated with a large team to deliver quality service to customers in a restaurant.
- Served approximately 100 people a night, taking orders, delivering food, preparing drinks and other aspects.
- Trained new staff on customer service protocols and front of house duties, improving team performance.
- Adjusted work schedule to align with business needs, ensuring optimal staffing levels.
Education
Sociology
University of Manchester
Manchester 01-2027
A Level -
Frome College
Frome, Somerset08-2022
GCSE Qualifications -
Frome College
Frome, Somerset08-2020
Skills
- Latte Art
- Bar Work
- Customer service
- Team leadership
- Staff training
- Food safety
REFERENCES
Steve Gibson, Manager at Timbrells Yard: 07950629455
Jakub Przybylo, Manager at Bisous Bisous: 07514500395
Timeline
Front of House
Bisous Bisous
12.2025 - 05.2026
Front of House
Cafe au Lait
12.2022 - 12.2023
Front of House
Timbrell's Yard
08.2021 - 09.2022
Sociology
University of Manchester
A Level -
Frome College
GCSE Qualifications -
Frome College