Lily Hollingsworth
Kingsbridge,Devon
Summary
Detail-oriented professional with expertise in project coordination, ethical decision-making, team development, and resilience under pressure. Adept at fostering collaborative environments and ensuring seamless execution of initiatives. Committed to driving organisational success through strategic planning and effective leadership.
Driven professional with knack for leadership and customer service. Demonstrates excellent communication and team management skills, combined with strong ability to handle high-pressure environments. Keen to leverage these strengths to make significant impact in [Desired Position] role.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
BAR MANAGER & SPECIAL PROJECTS
TOTNES BREWING CO
Totnes, Devon
2024.10 - 2024.12
- Managed daily bar operations during paternity leave and staffing vacancy
- Managed staff schedules and organised rotas for a team of 17
- Reviewed and modernised HR documentation, such as contracts, offer letters and training materials
- Collaborated with shift managers to prepare teams for peak demand during the busy Christmas period
- Researched and developed customer list for beer wholesale in South Hams
BAR STAFF
BUNNY JACKSONS
Manchester
2024.01 - 2024.10
- Specialised in mixology as cocktail bartender at Bunny Jacksons
- Promoted and upsold signature drinks increasing bar sales
- Updated cocktail menu with latest mixology trends and innovative techniques
- Adapted to fast-paced environment while learning cocktail preparation
- Enhanced time management, customer relations and coping strategies under pressure
THE GROTTO
CREATIVE EVENTS COLLECTIVE
Manchester
2023.11 - 2023.12
- Managed operations and enhanced visitor experience at Trafford Centre's Grotto
- Contributed to holiday events at The Grotto, Trafford Centre
- Initial training across Nutcracker Bar and Ticket Office as early project team member
- Trained new team members and handled high customer service enquiry volumes
- Developed adaptability through diverse daily tasks and responsibilities
- Oversaw visitor flow of 20,000 individuals at The Grotto during seven weeks
BAR TENDER & DIRECTOR
THE BARREL HOUSE BALLROOM
Totnes, Devon
2020.09 - 2023.10
- Company Overview: The Barrel House Ballroom is a live music venue/nightclub that is part the family business
- Having started this role as soon as I turned 18, I have had the opportunity to develop my bar skills in a fast-paced environment, as well as more recently having to deliver training to new members of staff
- I am also a Director of the company and my role specifically is to oversee the visitor experience and ensure that the venue remains a safe space for everyone
- The Barrel House Ballroom is a live music venue/nightclub that is part the family business
SUPERVISOR
THE TOTNES BREWING COMPANY
2020.09 - 2023.10
- Company Overview: The Totnes Brewing Company is a microbrewery/taproom; this is connected to the Barrel House and our brewery helps subside the music venue
- Having also started this role when I was 18, I have had the opportunity to learn about different types of beer, develop customer service skills and work my way up to a shift supervisor position
- This role involved cashing and locking up, having basic cellar knowledge, and also having to handle any customer/staff issues
- The Totnes Brewing Company is a microbrewery/taproom; this is connected to the Barrel House and our brewery helps subside the music venue
FESTIVAL BAR STAFF
LIVE NATION
Manchester
2023.05 - 2023.05
- Operated Greenall’s Gin Bar during Neighbourhood Weekender festival in Warrington
- Ensured bar readiness and managed customer service
- Kept records of tabs accurately, avoiding monetary discrepancies.
WAITRESS
LA RANCHERA
Kingsbridge, Devon
2019.12 - 2020.03
- Took orders, ran food, made cocktails and ensured customer satisfaction
- Position terminated early because of Covid-19
Education
First Class Honours - Business Psychology
Manchester Metropolitan University
2020.09 - 2023.06
A-Level - Geography, Psychology, Statistics
Kingsbridge Community College
2013.09 - 2020.06
Skills
- Project coordination
- Ethical decision making
- Team development
- Resilience under pressure
ACTIVITIES & INTERESTS
- Set up a cottage business selling Celebration cakes, Instagram, Facebook, Summer 2020
- Passion for hiking, from the Himalayas in Nepal, to the White Mountains in New Hampshire and the torrs of Dartmoor
- Mixology - creating new cocktails whenever i can
Timeline
BAR MANAGER & SPECIAL PROJECTS
TOTNES BREWING CO
2024.10 - 2024.12
BAR STAFF
BUNNY JACKSONS
2024.01 - 2024.10
THE GROTTO
CREATIVE EVENTS COLLECTIVE
2023.11 - 2023.12
FESTIVAL BAR STAFF
LIVE NATION
2023.05 - 2023.05
First Class Honours - Business Psychology
Manchester Metropolitan University
2020.09 - 2023.06
BAR TENDER & DIRECTOR
THE BARREL HOUSE BALLROOM
2020.09 - 2023.10
SUPERVISOR
THE TOTNES BREWING COMPANY
2020.09 - 2023.10
WAITRESS
LA RANCHERA
2019.12 - 2020.03
A-Level - Geography, Psychology, Statistics
Kingsbridge Community College
2013.09 - 2020.06