Lily Goretzki
Ely
Summary
Experienced barista with expertise in specialty coffee and high-volume environments. Proficient in crafting espresso beverages and latte art, with a track record of developing innovative seasonal drink recipes. Skilled in managing large orders efficiently, enhancing customer satisfaction. Committed to maintaining a clean, organized workspace in compliance with health standards.
Overview
10
10
years of professional experience
Work History
Barista
Silver Oak Coffee
2024.08 - 2026.03
- Prepared and served diverse coffee beverages, enhancing customer satisfaction and experience.
- Operated espresso machines and coffee brewing equipment, delivering high-quality beverages efficiently.
- Maintained cleanliness and organization of the coffee shop environment.
- Adapted to shift patterns by opening and closing site, rotating stock, and ensuring all coffee equipment was operational for daily service.
Head Barista
London Grade Coffee
2024.03 - 2024.08
- Managed daily operations of the coffee shop, ensuring smooth workflow.
- Developed specialty coffee recipes, enhancing menu offerings and customer experience.
- Trained and mentored junior baristas in coffee preparation techniques.
- Assisted in daily store management and motivated team to achieve sales targets.
Retail Assistant
Mountain Warehouse
2024.01 - 2024.03
- Assisted customers with product selection and inquiries, enhancing their shopping experience.
- Processed transactions accurately, ensuring efficient customer service at point of sale.
- Organized and maintained merchandise displays on the sales floor.
- Operated till, sorted deliveries, and maintained store cleanliness to ensure optimal shopping environment.
Shift Manager
23.5 Degrees Starbucks Coffee
Ely
2022.10 - 2023.11
- Supervised daily operations in high-volume coffee shop, ensuring team adherence to service standards and customer satisfaction.
- Trained and mentored team members on service standards and product knowledge.
- Managed inventory levels and coordinated supply orders to maintain optimal stock availability and minimize disruptions.
- Managed stock orders and conducted financial and health and safety audits quarterly to ensure compliance and operational efficiency.
Volunteering and Mount Kilimanjaro climb
Cruse Bereavement Support
2023.09 - 2023.09
- Climbed Mount Kilimanjaro to support Cruse Bereavement Support, coordinating fundraising events that raised over £5,800.
- Engaged personally with Cruse Bereavement Support, a charity significant to me due to family connections and support received during a difficult time.
Sales Associate
Thomas Sabo
2022.05 - 2022.10
- Assisted customers in selecting jewelry pieces that matched their style preferences.
- Educated customers about product features and care instructions effectively.
- Maintained product displays to ensure a visually appealing shopping environment.
- Cleaned store areas to create a welcoming environment for customers.
Legal Secretary Apprentice
Nockolds Solicitors
2021.09 - 2022.05
- Completed CILEX Level 2 Diploma for Legal Secretaries while working 4 days in office and dedicating 1 study day weekly, preparing legal documents, managing correspondence, typing audio dictation, and conducting legal research, alongside achieving level 2 qualification in Microsoft programs.
- Drafted legal documents, including contracts and pleadings, for attorney review.
- Managed legal documents and correspondence for solicitors and clients, ensuring timely communication and compliance with legal standards.
- Drafted legal documents, including contracts and pleadings, for attorney review.
Shift Manager
23.5 Degrees Starbucks Coffee
Ely
2019.11 - 2021.09
- See 2022 description.
Waitress
Wildwood Restaurants
Ely
2017.11 - 2019.11
- Worked part-time as a waitress during A levels averaging 30 hours a week, then transitioned to full-time with 40+ hours weekly, performing customer service, stock taking, bartending, and training new staff at Peterborough and Cambridge branches of Wildwood.
- Provided exceptional customer service in a fast-paced dining environment.
- Processed orders accurately using point-of-sale systems to enhance customer experience.
- Coordinated with kitchen staff to ensure timely food preparation and delivery, optimizing service efficiency.
Sales Assistant
Cherry Hill Chocolates
Ely
2016.03 - 2017.09
- I worked on Saturdays and covered extra hours during school holidays. I served customers, operated the till, organized stock, and packaged chocolates for orders.
Education
First Year -
University of Law
London2023-05
GCSEs - English Literature, History, English Language, Spanish, Classical Civilisations, Core Science, Additional science, Geography, Maths
Soham Village College
Soham, Cambridgeshire2017-06
Some College (No Degree) - History, English Literature, Geography
Long Road Sixth Form College
CambridgeSome College (No Degree) - Diploma in Gym Instructing And Personal Training
YMCA Awards
United KingdomSkills
- Espresso machine operation
- Coffee preparation
- Specialty beverage development
- Customer transaction processing
- Inventory management
- Team supervision
- Training and mentoring
- Time management
- Attention to detail
Timeline
Barista
Silver Oak Coffee
2024.08 - 2026.03
Head Barista
London Grade Coffee
2024.03 - 2024.08
Retail Assistant
Mountain Warehouse
2024.01 - 2024.03
Volunteering and Mount Kilimanjaro climb
Cruse Bereavement Support
2023.09 - 2023.09
Shift Manager
23.5 Degrees Starbucks Coffee
2022.10 - 2023.11
Sales Associate
Thomas Sabo
2022.05 - 2022.10
Legal Secretary Apprentice
Nockolds Solicitors
2021.09 - 2022.05
Shift Manager
23.5 Degrees Starbucks Coffee
2019.11 - 2021.09
Waitress
Wildwood Restaurants
2017.11 - 2019.11
Sales Assistant
Cherry Hill Chocolates
2016.03 - 2017.09
First Year -
University of Law
GCSEs - English Literature, History, English Language, Spanish, Classical Civilisations, Core Science, Additional science, Geography, Maths
Soham Village College
Some College (No Degree) - History, English Literature, Geography
Long Road Sixth Form College
Some College (No Degree) - Diploma in Gym Instructing And Personal Training
YMCA Awards