Lily Evans
Cramlington,Northumberland
Summary
Dedicated professional with a strong foundation in customer service, communication skills, and time management. Known for exceptional attention to detail, dependability, and a positive attitude, ensuring high-quality outcomes and client satisfaction. Demonstrates excellent work ethic and organisation while fostering collaborative environments. Committed to delivering reliable results and contributing to organisational success through responsibility and efficiency.
Overview
2
2
years of professional experience
Work history
Supervisor
Pronta Pizza LTD
Cramlington, Northumberland
2024.03 - 2026.02
- Delegated tasks appropriately, balancing workload among team members.
- Managed kitchen operations, resulting in smooth workflow.
- Provided constructive feedback to staff, enhancing performance levels.
- Resolved customer complaints promptly, increasing customer satisfaction rates.
- Implemented company policies effectively, maintained high standards of service delivery.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained stock levels, ensuring no disruption in service.
- Ensured clean working area at all times for hygienic food preparation.
- Enhanced food safety standards by implementing strict hygiene practices.
- Oversaw safe storage practices and compliance with Food Safety Act, accurately completing relevant documentation.
- Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
- Cashed up tills and counted takings to balance books at business close.
Passenger service attendant
Newcastle Airport
Newcastle upon Tyne
2024.11 - 2025.03
- Assisted passengers with restricted mobility (PRM) in navigating the airport, ensuring timely access to their gates and improving travel experience.
- Ensured timely boarding of clients, minimising instances of missed flights.
- Welcomed arriving passengers warmly and guided them through customs procedures smoothly.
- Provided wheelchair services for disabled or elderly passengers as needed.
- Advised passengers on security protocols regarding items permitted in bags and trays, enhancing compliance and safety.
- Directed new or inexperienced travellers around the airport confidently thus reducing their anxiety levels.
- Liaised effectively with airport staff, ensuring smooth operations at all times.
Airport security worker
Newcastle Airport
Newcastle upon Tyne
2023.11 - 2024.03
- Delivered customer service to passengers while ensuring strict adherence to security protocols.
- Streamlined passenger flow by effectively managing queues at checkpoints.
- Reported suspicious activity to management for swift incident response and resolution.
- Remained calm and professional under pressure to responsibly handle security emergencies.
- Improved traveller comfort through respectful interactions during inspections.
- Utilised strong communication skills to enhance visitor and staff experience.
- Remained flexible in rapidly moving environment and adapted to developing situations.
Education
NCFE Level 3 Certificate - Travel and Tourism (Aviation Operations)
Newcastle Aviation Academy, Newcastle College
Newcastle upon Tyne 09/2023 - 03/2025
GCSE - English Language, English Literature, Maths, Health and Social Care
Whitley Bay High School
Whitley Bay, North Tyneside 2020.09 - 06/2023
Skills
- Customer service
- Attention to detail
- Time management
- Positive attitude
- Communication skills
- Work ethic and organization
- Dependability and responsibility
References
References available upon request.
Timeline
Passenger service attendant
Newcastle Airport
2024.11 - 2025.03
Supervisor
Pronta Pizza LTD
2024.03 - 2026.02
Airport security worker
Newcastle Airport
2023.11 - 2024.03
GCSE - English Language, English Literature, Maths, Health and Social Care
Whitley Bay High School
2020.09 - 06/2023
NCFE Level 3 Certificate - Travel and Tourism (Aviation Operations)
Newcastle Aviation Academy, Newcastle College
09/2023 - 03/2025