Lily Crofton
Summary
Professional, motivated, and compassionate healthcare student with hands-on clinical experience gained through Operating Department Practitioner placement in a busy hospital environment. Skilled in working under pressure, communicating effectively with multidisciplinary teams, and providing safe, patient-centred care. Highly organised with strong time management, adaptability, and a proactive approach developed through balancing university studies, placement commitments, and employment. Confident in fast-paced settings, eager to learn, and committed to delivering high standards of professionalism and support.
Overview
5
5
years of professional experience
Work history
Waitress
The windmill inn
Littleworth, West Sussex
2022.05 - 2025.12
- Ensured smooth restaurant operation by effectively managing reservations system.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Worked the till effectively and took payments or bills from customers.
- Offered wine recommendations along side food orders to increase satisfaction within customer experience.
- Had the wonderful experience of working as the most senior front of house many times and helped lead a team.
- Utilised professional communication skills to resolve customer complaints.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
- Accommodated special event needs, provided customised services for parties.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Enhanced guest satisfaction through attentive and prompt service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Met special dietary requests with careful preparation and presentation of dishes.
- Maintained clean and organised dining area for customer comfort.
- Collaborated with kitchen staff to ensure order accuracy.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Waitress
The castle inn
Bramber, West Sussex
2020.08 - 2021.09
- Showcased good knowledge of menu items, helped within customer decision making.
- Provided customised services for parties.
- Worked with the kitchen as a kitchen porter along side this and learnt knowledge around food safety.
- Learnt the basics of customer service skills and how to deal with allergens.
- Learnt to provide high quality and efficient customer service.
- Worked within a large team and enjoyed collaboration.
- Collaborated with kitchen staff to ensure order accuracy.
Education
Bachelor of Science - Operating department practice
University of Portsmouth
Portsmouth 07.2027
A-Levels - Dance, science and sociology
College of sir Richard collyers
Horsham 07.2023
GCSEs - Multiple
Steyning grammar school
Steyning07.2021
Skills
- Order taking proficiency
- Beverage preparation knowledge
- Resilient under pressure
- English fluency
- Efficient tray carrying
- I adore hospitality and have missed not being part of this career since being at university and would love to re join the career
- Tills operation
- Customer Service
- Table clearing
- Multidisciplinary teamwork
Timeline
Waitress
The windmill inn
2022.05 - 2025.12
Waitress
The castle inn
2020.08 - 2021.09
Bachelor of Science - Operating department practice
University of Portsmouth
A-Levels - Dance, science and sociology
College of sir Richard collyers
GCSEs - Multiple
Steyning grammar school