Lily Cole
Derby
Summary
Motivated retail sales associate with two years of experience in delivering exceptional customer service within a fast-paced, high-volume retail environment. Proven ability to engage with customers, assess their needs, and provide tailored solutions to enhance their shopping experience.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Sale associate
NEXT
Derby, Derby
2023.06 - Current
- Assisted over 20 customers daily in the menswear department, providing recommendations to enhance their satisfaction and offering targeted advice that boosted sales.
- Consistently exceeded monthly sales targets.
- Trained new employees on job responsibilities, facilitating quick integration into the team.
- Resolved customer complaints promptly, enhancing retention.
- Replenished stock and processed deliveries to maximise product availability.
- Assisted in inventory management, maintaining accurate stock levels.
Retail Operations
LEGO - Work Experience
London
2024.08 - 2024.08
- Launched a live product on LEGO.com.
- Prepared a presentation for the LEGO store product launch.
- Engaged in discussions to improve customer shopping experience.
- Collaborated on market research for consumer insights.
- Contributed ideas during product development.
Digital Marketing
EON - Work Experience
Nottingham
2024.07 - 2024.07
- Successfully delivered a presentation on EON site research. -
- Monitored call centre interactions to boost customer engagement.
- Collaborated with marketers to enhance customer service and digital campaigns.
- Gained insights into SEO for content improvement.
- Learned various digital marketing methods
Floor assistant
TESCO - Work Experience
Derby
2023.07 - 2023.07
- Fostered team trust and collaboration.
- Guided customers to products for better service.
- Restocked shelves to ensure product availability
Programme Management
Rolls-Royce - Work Experience)
Derby
2023.05 - 2023.05
- Provided project team support,
- Efficiently adapted to the instructions and executed the tasks accurately.
- Gained insight into Civil Aerospace engine construction and testing.
Education
A-Levels -
Derby College
Derby 2023.09 -
Certificate - FASHION & DESIGN
VOGUE CONDÉ NAST COLLEGE OF FASHION & DESIGN
London 2024.07 - 2024.07
GCSEs -
The Ecclesbourne School
Derby 2018.09 - 2023.05
Skills
- Customer Relations
- Achieving results
- Communication skills
- Conflict resolution
- Teamwork and collaboration
- Multitasking efficiency
Affiliations
- • Acting
- • Fashion Design
- • Art & Theatre
- • Taekwondo
Certification
- Duke of Edinburgh Bronze Award
- Emergency First Aid at Work Course and Assessment (6hrs)
- Professionally trained in LAMDA & New Era Academy
- Member of The TV Workshop Nottingham
- Member of TAGB Taekwondo
Accomplishments
Awarded the prestigious Sir Roger Moore Certificate of Excellence in Grade 8 Acting for achieving the highest distinction mark globally.
NEW ERA: Gold Medal
Timeline
Retail Operations
LEGO - Work Experience
2024.08 - 2024.08
Digital Marketing
EON - Work Experience
2024.07 - 2024.07
Certificate - FASHION & DESIGN
VOGUE CONDÉ NAST COLLEGE OF FASHION & DESIGN
2024.07 - 2024.07
A-Levels -
Derby College
2023.09 -
Floor assistant
TESCO - Work Experience
2023.07 - 2023.07
Sale associate
NEXT
2023.06 - Current
Programme Management
Rolls-Royce - Work Experience)
2023.05 - 2023.05
GCSEs -
The Ecclesbourne School
2018.09 - 2023.05