Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Lily Cole

Derby

Summary

Motivated retail sales associate with two years of experience in delivering exceptional customer service within a fast-paced, high-volume retail environment. Proven ability to engage with customers, assess their needs, and provide tailored solutions to enhance their shopping experience.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Sale associate

NEXT
Derby, Derby
06.2023 - Current
  • Assisted over 20 customers daily in the menswear department, providing recommendations to enhance their satisfaction and offering targeted advice that boosted sales.
  • Consistently exceeded monthly sales targets.
  • Trained new employees on job responsibilities, facilitating quick integration into the team.
  • Resolved customer complaints promptly, enhancing retention.
  • Replenished stock and processed deliveries to maximise product availability.
  • Assisted in inventory management, maintaining accurate stock levels.

Retail Operations

LEGO - Work Experience
London
08.2024 - 08.2024
  • Launched a live product on LEGO.com.
  • Prepared a presentation for the LEGO store product launch.
  • Engaged in discussions to improve customer shopping experience.
  • Collaborated on market research for consumer insights.
  • Contributed ideas during product development.

Digital Marketing

EON - Work Experience
Nottingham
07.2024 - 07.2024
  • Successfully delivered a presentation on EON site research. -
  • Monitored call centre interactions to boost customer engagement.
  • Collaborated with marketers to enhance customer service and digital campaigns.
  • Gained insights into SEO for content improvement.
  • Learned various digital marketing methods

Floor assistant

TESCO - Work Experience
Derby
07.2023 - 07.2023
  • Fostered team trust and collaboration.
  • Guided customers to products for better service.
  • Restocked shelves to ensure product availability

Programme Management

Rolls-Royce - Work Experience)
Derby
05.2023 - 05.2023
  • Provided project team support,
  • Efficiently adapted to the instructions and executed the tasks accurately.
  • Gained insight into Civil Aerospace engine construction and testing.

Education

A-Levels -

Derby College
Derby
09.2023 -

Certificate - FASHION & DESIGN

VOGUE CONDÉ NAST COLLEGE OF FASHION & DESIGN
London
07.2024 - 07.2024

GCSEs -

The Ecclesbourne School
Derby
09.2018 - 05.2023

Skills

  • Customer Relations
  • Achieving results
  • Communication skills
  • Conflict resolution
  • Teamwork and collaboration
  • Multitasking efficiency

Affiliations

  • • Acting
  • • Fashion Design
  • • Art & Theatre
  • • Taekwondo

Certification

  • Duke of Edinburgh Bronze Award
  • Emergency First Aid at Work Course and Assessment (6hrs)
  • Professionally trained in LAMDA & New Era Academy
  • Member of The TV Workshop Nottingham
  • Member of TAGB Taekwondo




Accomplishments

Awarded the prestigious Sir Roger Moore Certificate of Excellence in Grade 8 Acting for achieving the highest distinction mark globally.

NEW ERA: Gold Medal

Timeline

Retail Operations

LEGO - Work Experience
08.2024 - 08.2024

Digital Marketing

EON - Work Experience
07.2024 - 07.2024

Certificate - FASHION & DESIGN

VOGUE CONDÉ NAST COLLEGE OF FASHION & DESIGN
07.2024 - 07.2024

A-Levels -

Derby College
09.2023 -

Floor assistant

TESCO - Work Experience
07.2023 - 07.2023

Sale associate

NEXT
06.2023 - Current

Programme Management

Rolls-Royce - Work Experience)
05.2023 - 05.2023

GCSEs -

The Ecclesbourne School
09.2018 - 05.2023

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Lily Cole