LILY CHEN
Manchester,Greater Manchester
Summary
Enthusiastic, patient and customer-oriented food service staff with basic experience in the catering industry. Bilingual in native Chinese and daily conversational English, able to communicate and serve both local and foreign guests smoothly. Familiar with basic restaurant service procedures, including order taking and on-site service. Patient, outgoing and detail-oriented, with good teamwork skills and strong adaptability to fast-paced working environments. Eager to deliver thoughtful and high-quality service to every customer.
Overview
6
6
years of professional experience
Work history
Restaurant Waiter
NOODLE ALLEY
Manchester
2025.03 - Current
- Provided full-cycle dining service for indoor and takeaway customers, warmly received guests, arranged seating promptly, and introduced restaurant dishes, set meals and preferential activities accurately, effectively improving customer dining experience.
- Accurately took customers’ food and beverage orders, confirmed food allergies and special requirements, and communicated with the kitchen team timely to ensure error-free meal preparation and efficient serving.
- Assisted in peak-hour business operation, coordinated with colleagues to complete meal delivery, table turnover and customer settlement work, efficiently coped with large passenger flow and ensured smooth restaurant operation.
- Responded to customer feedback and daily inquiries patiently, properly solved common on-site problems such as dish replacement and meal delay, maintained good customer satisfaction and store reputation.
- Completed daily closing work including inventory sorting, tableware counting and sanitation inspection
Counter Staff Member
Golden City Chinese Takeaway
Hartlepool
2020.06 - 2024.06
- Process inbound phone orders and online takeaway orders proficiently.
- Verify customer dietary restrictions, food allergies and personalized demands.
- Communicated promptly with kitchen to avoid order mistakes.
- Ensured orderly order processing and smooth delivery arrangement.
- Maintained clean and organised counter area for improved efficiency.
Education
Chinese and Business Studies
University of Manchester
Manchester 2024.09 -
Skills
- Customer Service
- Catering Operation
- Stress Resistance & Efficiency
- Teamwork
- Language Skill
Timeline
Restaurant Waiter
NOODLE ALLEY
2025.03 - Current
Chinese and Business Studies
University of Manchester
2024.09 -
Counter Staff Member
Golden City Chinese Takeaway
2020.06 - 2024.06