Lily Brewer
Knaresborough,North Yorkshire
Summary
Motivated individual with excellent customer service skills, who can be relied upon to follow procedures. Proven ability to multitask and be flexible within a team. Frequently praised as hard working by peers, and having a track record of delivering customer satisfaction.
Overview
3
3
years of professional experience
Work history
Front of House Staff Member
Mother Shipton's Inn
Knaresborough, North Yorkshire
2023.11 - 2025.06
- Gave recommendations to customers to increase sales.
- Transported food items from kitchen and presented to dining customers.
- Engaged with customers, to provide great service.
- Cleaned and organised front of house.
- Assisted customers by making recommendations from the menu to best suit needs.
- Arranged tables and decorations according to client specifications.
- Cleaned and sanitised work areas, equipment, and dishes.
- Operated cash and card machine for processing payments.
- Resolved customer complaints promptly and professionally.
- Worked with staff and management to provide efficient customer service.
- Open up and prepare pub for the start of shift.
- Restock shelves when necessary.
- Assisted in training new members of staff.
- Clearing plates and glasses to keep tables clean and tidy for customers.
Front of House Staff Member
Fodder Kitchen
Harrogate, North Yorkshire
2025.08 - Current
- Completed front of house training.
- Aware of the severity of allergies and how to treat customers with allergens.
- Completed online health and safety courses.
- Resolved customer complaints professionally and promptly.
- Completed open up and close down tasks.
- Ensured customer satisfaction throughout the day.
Education
8x GCSE -
King James School
Knaresborough 9 2022 - 6 2024
A Levels -
King James Sixth Form
Knaresborough 9 2024 - 6 2026
Skills
- Order taking
- Handling complaints
- Table setting
- Reservation management
- Professional appearance
- Phone etiquette
- Understanding customers needs
- Opening procedures
- Payment processing
- Money handling
- Point of sale systems
- Stock management
- Friendly customer service
- Teamwork
- Awareness of health and safety precautions
Timeline
Front of House Staff Member
Fodder Kitchen
2025.08 - Current
Front of House Staff Member
Mother Shipton's Inn
2023.11 - 2025.06
8x GCSE -
King James School
9 2022 - 6 2024
A Levels -
King James Sixth Form
9 2024 - 6 2026