Lily Assefa
Southampton,Hampshire
Summary
To date in my 12 years career I have gained extensive experience in the fashion and beauty industry as a make-up specialist and sales assistant in various customer focussed retail environments. I have a friendly yet professional manner and my varied experience has allowed me to develop excellent communication skills – both spoken and written - which have helped me to build and maintain trusting relationships with customers and colleagues on all levels.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work history
Account manager
Laura Mercier
Southamopton, Hampshire
2019.06 - Current
- Worked closely with product development teams for customising offerings according to client needs.
- Facilitated training sessions to upskill junior team members.
- Developed new strategies with a focus on customer retention.
- Achieved client satisfaction by managing key accounts effectively.
- Analysed sales data for identifying opportunities for growth.
- Trained and mentored new account representatives to deliver outstanding service.
Make Up Specialist
Chanel, Southampton
Southampton
2016.08 - 2018.01
- Executed daily tasks efficiently, adapting to changing priorities and maintaining high standards of service during peak times.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in preparing and organising festive displays to enhance customer experience during busy holiday season.
Make-up Specialist
Bobbi Brown, Southampton
Southampton
2014.04 - 2016.08
- Providing exceptional customer service on a daily basis, and encouraging appointments bookings.
- Application, demonstration and sales of make-up products and tools.
- Provided personalised make-up consultations to enhance clients' natural beauty.
- Trained and mentored junior staff on product application techniques and customer service.
- Maintained up-to-date knowledge of industry trends and emerging make-up techniques.
Part time assistant
Marsha’s Hair and Beauty Salon, Salisbury
Salisbury
2008.03 - 2010.11
- Taking charge of appointments and handling money.
- Welcoming and greeting custmoers.
- Confirming appointment.
- Being part of an important cultural designer dress event in London, and assisting with the models’ hair and make-up.
Education
High School Diploma -
St Edmunds Girls School
Salisbury 2008
Wiltshire College & University Centre
Salisbury2014
Skills
- Bi-lingual in English and Amharic/Ethiopic
- Willingness to learn new skills
- Team leader and trainer at workplace
- Microsoft office suite proficiency
- Target setting and tracking
- Meeting sales targets
- Technical sales background
- Customer Service
- Selling advertising
- Upselling
- Customer relationships
Certification
- NVQ Level 3 Beauty Therapy 2014
- NVQ Level 2 Beauty Therapy 2013
- NVQ Level 1 Beauty Therapy 2009
- 4 Standard Grades ( GCSE ) 2008
Languages
English
Fluent
Amharic
Fluent
Affiliations
- Sport & Fitness
- Photography
- Volunteering in community programs
Timeline
Account manager
Laura Mercier
2019.06 - Current
Make Up Specialist
Chanel, Southampton
2016.08 - 2018.01
Make-up Specialist
Bobbi Brown, Southampton
2014.04 - 2016.08
Part time assistant
Marsha’s Hair and Beauty Salon, Salisbury
2008.03 - 2010.11
High School Diploma -
St Edmunds Girls School
Wiltshire College & University Centre