Lily Allen

Dedicated Student Support Officer with experience supporting students across disability services, student finance and wellbeing within a higher education environment. Skilled in conducting disability needs assessments for both students and applicants, managing complex casework and collaborating with multidisciplinary teams to deliver high-quality student support. Trusted to provide management cover, lead departmental meetings and contribute to decision-making through panel participation.

Experienced Café Supervisor responsible for overseeing the daily operation of a busy café. Managed staff, cash handling, stock ordering and keyholder duties while ensuring excellent customer service. Maintained health and safety standards, ordered stock and completed incident reporting to support the smooth running of the business.

Supported the daily running of the store by replenishing stock, maintaining product displays and assisting customers with enquiries to ensure a positive shopping experience.

Provided peer mentoring and support to university students, particularly non-native English speakers. Offered guidance on university services and processes, acted as a liaison where needed and built strong communication and interpersonal skills through regular student engagement.

Provided excellent customer service in a busy café environment, preparing beverages, operating tills and supporting the smooth daily running of the café. Demonstrated strong teamwork by managing multiple sections and assisting colleagues during busy periods.

Delivered excellent customer service in a busy restaurant, greeting guests, taking orders and serving food and drinks. Developed skills in beverage preparation, including cocktail making, while contributing to an efficient and welcoming dining experience.