Lilly-Rose Amond

As a Showroom Specialist, I provided high-quality customer service by actively listening to customer needs, resolving queries and concerns, and delivering effective, validated solutions. I worked independently and efficiently within a fast-paced environment, consistently prioritising customer satisfaction while maintaining high standards across my allocated area. I managed client appointments, providing tailored product advice and design solutions to meet individual requirements, while also supporting customers through phone and email communication. In addition, I trained and mentored colleagues to enhance team performance, prepared a range of communications, documents and reports, and demonstrated strong commitment, reliability and attention to detail to support operational efficiency and achieve results.

As a Pet Shop Assistant at Notcutts Pet & Garden Centre, I advocated friendly and knowledgeable customer service, building strong rapport with customers and offering personalised advice on pet care and products tailored to individual needs. Cared for the daily welfare of animals by providing food, water, exercise, and enrichment, conducting routine health checks, and promptly reporting concerns to management. Maintained maintained high standards of cleanliness and hygiene across animal enclosures and the wider store environment. I also managed stock levels, carried out regular inventory checks, replenished products and maintained appealing displays.

In 2022, I volunteered at The People’s Choice charity shop, gaining valuable retail and customer service experience. I supported daily store operations by sorting and pricing donations, maintaining organised and appealing displays, assisting customers, processing cash, card and cheque payments,and creating promotional displays. I also maintained high standards of cleanliness, presentation and health and safety throughout the store.