Summary
Overview
Work history
Education
Skills
Timeline
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Lilly Morton

Ilkeston

Summary

I am an 19-year-old girl who is currently working at Costa Coffee as a weekend job. I provide consistent positivity and enthusiasm for positive customer experiences. I work every shift accurately and efficiently to achieve exceptional satisfaction levels. My outstanding interpersonal skills help to make customers feel welcome and comfortable.

Overview

2
2
years of professional experience

Work history

Barista

Costa Coffee
Trowell, Nottinghamshire
10.2022 - Current
  • Described menu items to customers and suggested products based on stated preferences.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Maintained calm demeanour during high-volume periods and special events.
  • Ordered, received and stocked supplies and retail products.
  • Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
  • Resolved customer disputes with tact and professionalism.

Education

GCSE -

Kirk Hallam Community Academy
Ilkeston, Derbyshire

Law

Derby University
Derby
09.2024

A-Levels -

Kirk Hallam Community Academy
Ilkeston, DBY

Skills

  • Good communication skills
  • Can work independently or as a team
  • Reliable
  • Approachable and polite
  • Punctual
  • I can be good with leadership & guidance
  • I am conscientious
  • I can perform to the best standards even under pressure

Timeline

Barista

Costa Coffee
10.2022 - Current

GCSE -

Kirk Hallam Community Academy

Law

Derby University

A-Levels -

Kirk Hallam Community Academy

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Lilly Morton