Lilly Mcdonald
Chorley,Lancashire
Summary
Highly skilled professional with advanced IT skills and superior time management. Demonstrates exceptional communication skills, team building, and the ability to work under pressure. Adept at handling money, maintaining a polite phone manner, and standing for long hours. Committed to leveraging these competencies to achieve career growth and contribute effectively to organisational success.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Waitress
The red cat
Chorley, Lancashire
2025.11 - Current
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Liaised with kitchen staff for prompt order delivery to customers.
- Assisted in food preparation, resulting in timely service delivery.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Managed timing standards in food deliveries to minimise delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Prepared tables for guests and reset tables between customers.
- Verified completed orders and served guests at tables.
- Kept tables clear of used crockery, glassware and cutlery.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Polished glasses and cutlery to pristine standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Checked customer IDs to confirm age before selling age-restricted products.
Wedding planer assistant
Charnock farm
Leyland, Lancashire
2025.08 - 2025.11
- Sorted out last-minute changes efficiently to ensure seamless running of events.
- Communicated with team members for efficient task distribution.
- Ensured health and safety regulations compliance at all events.
- Met tight deadlines whilst handling multiple tasks simultaneously without compromising on quality or detail accuracy.
- Coordinated event setup, ensuring professional presentation.
- Helped catering teams with food running and guest services to meet team goals.
- Handled cash and POS transactions to process event sales quickly and accurately.
- Worked with event staff to coordinate day-of workflow and meet high-volume task loads with minimal challenges.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Prepared premises and supplies for arriving guests.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
McDonald’s crew member
McDonald’s
Euxton, Lancashire
2024.10 - 2025.06
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Participated in regular stock takes helping manage supplies efficiently.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Provided personalised customer service fostering loyalty amongst clients.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Handled high-pressure situations calmly providing solutions promptly.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Took orders at counter and drive-through with clear communication and professionalism.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Used fryers , grills, and microwaves while following safety guidelines.
- Prepared tea, coffee and carbonated beverages for customers.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
Hairdresser
Coast hair
Chorley, Lancashire
2021.11 - 2024.07
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
- Assisted with front desk operations when required; enhanced overall salon efficiency.
- Demonstrated mastery of colouring techniques, enhancing client satisfaction.
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Ensured booking system efficiency for improved customer experience.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Enhanced salon reputation with excellent customer service skills.
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
- Strengthened relationships with clients through friendly conversation during appointments.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Promoted salon products for increased sales revenue.
- Set up stylist work stations with client-specific formulas and tools in preparation for services.
- Stocked hair products and equipment with excellent merchandising techniques.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Used conditioning treatments and products for enhanced client hair health.
Education
GCSEs - Public service
Wigan and Leigh College
Wigan 09/2024 - 06/2026
Skills
- Able work under pressure
- Communication skills
- Team building
- Handling money
- Ability to stand for long hours
- Superior time management
- Polite phone manner
- Advanced IT skills
Affiliations
- Gym
- Spending time with family
- Keeping things organised
Certification
I have my full UK driving licence
Timeline
Waitress
The red cat
2025.11 - Current
Wedding planer assistant
Charnock farm
2025.08 - 2025.11
McDonald’s crew member
McDonald’s
2024.10 - 2025.06
Hairdresser
Coast hair
2021.11 - 2024.07
GCSEs - Public service
Wigan and Leigh College
09/2024 - 06/2026